Senior Customer Service Advisor Commercial Vehicles (Hybrid)

Return on Investment Ltd; Milton Keynes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive service provider in Milton Keynes is seeking a Senior Customer Service Advisor to ensure exceptional customer service for commercial vehicle clients. This role offers a hybrid working model and involves managing customer enquiries, complaints, and back-office tasks. The ideal candidate should have strong customer service experience, proficient CRM system knowledge, and excellent communication skills. Perks include a performance bonus, wellness budget, and opportunities for personal development.

Benefits

Performance bonus up to £1500

£500 wellness budget

Team social events

Free parking

Education bursaries

Birthday day off and voucher

Company pension plan

Healthcare plan

Generous annual leave

Car purchase deals

Qualifications

• Proven experience in managing customer service and complaints for commercial vehicles.
• Strong ability to utilize CRM systems effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Manage customer requests from start to finish ensuring compliance with standards.
• Provide efficient resolutions to enquiries and complaints.
• Collaborate with specialist teams to enhance service knowledge.
• Evaluate and process financial goodwill payments where applicable.

Skills

Commercial vehicle customer service experience

CRM systems knowledge

Microsoft Office proficiency

Communication skills

Analytical mindset

Time management

Adaptability

Job description

A leading automotive service provider in Milton Keynes is seeking a Senior Customer Service Advisor to ensure exceptional customer service for commercial vehicle clients. This role offers a hybrid working model and involves managing customer enquiries, complaints, and back-office tasks. The ideal candidate should have strong customer service experience, proficient CRM system knowledge, and excellent communication skills. Perks include a performance bonus, wellness budget, and opportunities for personal development.