Customer Service Advisor

Manpower UK Ltd; Allington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in the UK is seeking a Customer Service Advisor for a role that involves being the first point of contact for customers. You will provide 1st line IT support and ensure an exceptional service experience. The ideal candidate will have strong communication and problem-solving skills, with a passion for customer service. Full training is provided for those with less experience, making this a perfect stepping stone into a career in technology. This position offers a competitive hourly rate and standard working hours.

Qualifications

• Excellent communication skills, both verbal and written.
• A genuine passion for delivering great customer service.
• Confidence working under pressure.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Ability to work independently

Willingness to learn

Job description

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you’ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets
• Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you’ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you’re looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today