Rescue Claims Advisor - Compassionate Customer Care (Hybrid)

Direct Line Group; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Rescue Claims Advisor in Leeds to assist customers during breakdowns. The selected candidate will support clients through their claims process while ensuring professional communication and empathy. This full-time role requires excellent customer service skills, adaptability in a dynamic environment, and the ability to handle sensitive situations. Competitive salary and benefits, including hybrid working, are offered. Apply now for a transformative career opportunity.

Benefits

9% employer-contributed pension

50% off insurance

FREE Green Flag breakdown cover

Generous holiday allowance

Employee discounts and cashback

Qualifications

• Experience with customer service roles, particularly in a contact centre.
• Ability to thrive in a busy and changing environment.
• Strong desire to provide outstanding customer service.

Responsibilities

• Act as the first point of contact for customers experiencing breakdowns.
• Gather essential information to assist customers quickly.
• Guide customers through the claims process with empathy.

Skills

Customer service

Clear communication

Team collaboration

IT skills

Problem solving

Tools

Microsoft Outlook

Call handling systems

Job description

A leading insurance provider in the UK is seeking a Rescue Claims Advisor in Leeds to assist customers during breakdowns. The selected candidate will support clients through their claims process while ensuring professional communication and empathy. This full-time role requires excellent customer service skills, adaptability in a dynamic environment, and the ability to handle sensitive situations. Competitive salary and benefits, including hybrid working, are offered. Apply now for a transformative career opportunity.