Customer Service Advisor Plymouth

National Express Group PLC; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading transport service provider is looking for a Customer Service Advisor at Plymouth Coach Station. The role involves delivering exceptional customer support to passengers, ensuring safety, and providing information. Required qualifications include strong communication skills and prior customer service experience. The company offers numerous benefits, including free coach travel and a company pension, and values inclusivity in its hiring process.

Benefits

Free Coach travel on the National Express network

Complimentary coach travel for a Nominated Person

Free comfortable uniform

Company pension

Employee Assistance Programme

Private online GP service

Exclusive benefits and savings from top retailers

Opportunities for progression

Qualifications

• Experience in a fast-paced, front-line customer service role.
• Ability to work well both in a team and independently.
• Friendly and can-do attitude with a desire to learn.

Responsibilities

• Deliver outstanding customer service proactively.
• Provide clear and accurate information about services.
• Follow health and safety procedures.

Skills

Confident English language communication skills

Customer service experience

Teamwork

Flexibility

Good stamina and overall fitness

Job description

We're excited to offer a fantastic opportunity to become a Customer Service Advisor at Plymouth Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Location : Plymouth Coach Station

Schedule : Saturday and Sunday

Shifts : 08 : 30-17 : 30

Interview Date : Wednesday 17th December 2025

As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone's day.

What you'll do...

• Delivering outstanding customer service with a positive and proactive approach
• Providing information about services, updates, and disruptions clearly and accurately
• Using ticketing and operational systems confidently and responsibly
• Supporting and encouraging team members, and helping with training when needed
• Following all health and safety procedures to maintain a secure working environment

What you'll need...

• Confident English language communication skills
• Previous experience in a fast-paced, front-line customer service role
• A friendly, can-do attitude and a desire to keep learning and growing
• The ability to work well both in a team and independently
• Good stamina and overall fitness – this role can involve standing or sitting for extended periods
• Flexibility to work shifts, including weekends and bank holidays

What we offer in return for your hard work and commitment…

• Free Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person on the National Express network
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment