Retail Customer Service Manager — Part-Time

Entain; Dartford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading betting and gaming company seeks a Retail Customer Service Manager in Dartford. You will provide outstanding customer service, manage shop operations, and maintain high standards. Applicants must be over 18, passionate about customer service, and able to handle challenging situations professionally. This part-time role offers competitive pay and benefits including optional overtime and discounts with retailers.

Benefits

Optional overtime subject to availability

Pension Scheme and annual ShareSave

Discounts with hundreds of retailers through Entain Deals

Healthcare and wellbeing support

Development opportunities

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service.
• Self-motivated and proactive.
• Ability to deal with challenging situations in a calm and professional manner.

Responsibilities

• Deliver outstanding customer service.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Job description

A leading betting and gaming company seeks a Retail Customer Service Manager in Dartford. You will provide outstanding customer service, manage shop operations, and maintain high standards. Applicants must be over 18, passionate about customer service, and able to handle challenging situations professionally. This part-time role offers competitive pay and benefits including optional overtime and discounts with retailers.