Welsh-Speaking Customer Advisor for DAF Grants

Northgate Public Services; Wrexham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading public services organization in Wrexham seeks a dedicated candidate to manage applications for the Discretionary Welfare Fund. The role involves processing payments, liaising with applicants, and ensuring compliance with eligibility requirements. Strong customer service skills and conversational Welsh are essential. The position offers a full-time schedule and an excellent benefits package, including medical cover and pension contributions. Join us and make a meaningful impact in public service delivery.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover option

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Conversational Welsh language skills required.
• Ability to manage and process data in a fast-paced environment.
• Strong customer service skills and professional communication.

Responsibilities

• Process emergency payments and individual assistance grant applications.
• Liaise directly with applicants for information.
• Perform eligibility checks for emergency payments and grants.

Skills

Welsh Language speaker - Conversational level

Data management

Customer service

Job description

A leading public services organization in Wrexham seeks a dedicated candidate to manage applications for the Discretionary Welfare Fund. The role involves processing payments, liaising with applicants, and ensuring compliance with eligibility requirements. Strong customer service skills and conversational Welsh are essential. The position offers a full-time schedule and an excellent benefits package, including medical cover and pension contributions. Join us and make a meaningful impact in public service delivery.