Customer Service Representative jobs in United Kingdom

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Our Balfour Beatty Highways business has a terrific opportunity for a Commercial Manager to join our £1.2 billion Lower Thames Crossing project, consisting of 43 bridges, including viaducts, 17km of complex Highways construction, complex utility diversions, and a scheme-wide, industry leading approach to carbon reduction.

Balfour Beatty Highways maintain, manage and operate major highway networks across the UK and support local authorities creating communities where people want to live work and play.

As a Commercial Manager, you will act as a key commercial interface between project delivery teams, subcontractors, and the client, ensuring compliance with contract terms, robust cost control, and clear, accurate reporting.

• Has a good knowledge of and adheres to the Company's governance requirements and maximises LEAN/digital opportunities.

• Manage the day-to-day commercial administration of defined project sections, ensuring compliance with the main contract and subcontract agreements.
• Administer the defined cost contract including disallowed cost assessments, compensation events and cost verification.
• Provide commercial input to operational decisions, ensuring risks and opportunities are commercially managed.
• Ensure subcontract and supply chain compliance with contractual and company procedures.

• Provides commercial input to Buildability and Value Engineering reviews.
• To co-ordinate the commercial team to ensure programme issues are identified and actioned.
• To manage the preparation and review of Earned Value Management.
• Manage the preparation of the monthly Cost and Value Reconciliation (CVR) and associated commercial reports.

• Work collaboratively with the supply chain's commercial team to ensure smooth and transparent communication on cost and change matters.
• Assist the Senior Commercial Manager with risk and opportunity management, maintaining accurate registers and mitigation plans.
• Foster strong relationships with internal teams and the supply chain to ensure commercial awareness and compliance with contract procedures.

• Support the Senior Commercial Manager in compiling project-level commercial performance reports for internal and client reviews.
• Monitor and report on subcontractor account status, including payments, liabilities and variations.
• Ensure data integrity in defined cost submissions, reconciling site cost data and finance records.

• BSc or MSc in Quantity Surveying or equivalent
• Membership of RICS, ICES or CIOB (or working towards)
• CSCS Card (Professional Qualified Person)

Still interested? then come and become colleagues with 26,000 staff and join a business which recorded 8.6bn in revenues last year, achieved industry leading customer satisfaction scores and has unrivalled employee engagement statistics.

An excellent range of benefits awaits the successful candidate:

• An attractive / negotiated salary
• 42 core base hours per week
• Company car
• 25 days annual leave
• Pension savings schemes
• A whole host of other BB staff employee bens (discounts, exclusive offers etc)
• Refer a friend bonus scheme
• Scores of other Balfour Beatty opportunities available as well via the balfourbeattycareers.com portal.

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more...

Balfour Beatty's Highways business delivers major schemes including motorway upgrade programmes, complex national infrastructure projects and regional investment programme works for National Highways. We have a strong orderbook and a positive pipeline of opportunities, we put the road user, at the heart of everything we do. We work safely, reduce carbon emissions and added social value to the communities within which we work.

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com