Customer Service Representative jobs in United Kingdom

UK Nuclear Fuel Commercial Manager – Westinghouse Electric Company, Springfield

Welcome to the future of nuclear energy, where Westinghouse Electric Company is leading the field with expertise and innovation to shape the power of tomorrow.

At Westinghouse, innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day.

About the role: As a UK Nuclear Fuel Commercial Manager you will be managing customer relationships and supporting the identification and development new growth opportunities across the UK within the existing operating fleet, and future new build opportunities including large scale, SMR and Advanced Reactors. The NFSM will support the creation and maintenance of customer relationships with UK and global customers, which includes business development, identification of new sales opportunities, developing bid proposals and negotiating contracts

You will report to the Nuclear Fuels UK Senior Commercial Mgr and be located at Springfield.

• Leading the business development activities for assigned customers – developing new contacts and relationships, understanding customer problems and needs, identifying potential solutions working with the internal teams, presenting value propositions to customers, leading sales meetings, bids and contract negotiations. The role will involve setting challenging but achievable targets for the teams to achieve to support the development activities.
• Lead negotiations with the client until final contract signature, ensuring proper teamwork and alignment with all relevant Westinghouse teams including Global Markets, Solutions Management, Product Management, Operations, Legal, Finance, and supporting organisations.
• Supporting the oversight of customer order fulfilment, ensuring associated tasks are accomplished consistent with contract requirements. Takes personal responsibility for meeting customer commitments.
• Working in collaborative teams across the business, to support development of the UK growth strategy and customer account plans. Will develop a good understanding of potential market/industry developments.
• Developing strong customer relationships with assigned customers.
• Supporting the resolution of customer problems and commercial disputes.
• Determining the appropriate contract strategies for a range of complex contracts.
• Supporting the process for establishing the pricing and operating profit targets in commercial offers and supporting the internal governance process in collaboration with the wider team.
• Supporting commercial and financial activities (including marketing initiatives, pricing, contract terms, expenditures, orders entered, sales and margin, commercial settlements and bid/no bid decisions) for assigned customers.
• Responsible for the management of opportunities and data within the customer relationship management tool for associated opportunities.

• At least 10–12 years experience of which 5 years within a commercial role
• Understand nuclear fuel products and the associated supply chains is desirable but not essential
• Have an approach to building presentations and delivering to internal and external stakeholders.
• Good literacy skills required. Evidence of quality service delivery and customer satisfaction.
• Ability to travel
• Enthusiastic approach to work and a positive team player.
• Committed to continuous improvement.
• Adheres to all legislative, regulatory and company procedures and standards e.g. safety, quality, risk and security etc. appropriate to the role.

#LI-Hybrid

We know that to put forth your best effort, you need to be challenged and enjoy what you do in a supportive and respectful environment. We aim to maintain this balance by offering our employees the amenities, benefits and training they need to reach personal and professional goals.

Below is an example of what employees in the UK can expect:

• Attractive remuneration
• Great benefits for your convenience and safety:
  • Peer-to-peer recognition program.
  • Life insurance
  • Pension plan
  • Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Learning and development opportunities.
• We encourage our employees to participate in community service events and other team-building activities to strengthen their bonds and inspire each other.

You can learn more about Westinghouse by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn | YouTube