Customer Service Representative jobs in Gran Bretaña

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

The focus of your role, as a ServiceNow Architect, will be two-fold.

1. Support development of large clients' ServiceNow target architectures and roadmaps

2. Create domain architectures as part of the wider enterprise transformation roadmap

You will:

• Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy
• Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow.
• Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client.
• Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
• Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications.
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required.

You will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development - Training to support your career development and the skills demand within the company, certifications etc.

• Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus.
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification.
• Experience with business process modelling tools and frameworks (e.g. BPMN and UML).
• Agile, ITIL, or project management frameworks.
• Experience in multi-cloud environments and integration strategies.
• Familiarity with scripting languages for custom development within ServiceNow.

Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading-edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference.

Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business- and technology-oriented environments, helping a broad range of private- and public-sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in the Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi-disciplinary teams, hand-in-glove with our clients.

Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution.

At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.