Retail Sales Advisor

SWATCH GROUP; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury watch brand in the City of London is seeking a Sales Advisor to provide exceptional customer service, merchandise, and promote products. The ideal candidate has experience in retail, a passion for watches, and flexible working availability. This position is crucial for achieving sales targets and delivering memorable customer experiences.

Qualifications

• Experience in the Retail Industry at a sales advisor level.
• Understanding of luxury retail and ability to communicate in other languages.
• Experience dealing with international customers.

Responsibilities

• Provide exceptional levels of customer service to all customers.
• Merchandise, promote and sell all OMEGA products.
• Assist in controlling shrinkage by attentive action on the shop floor.
• Ensure the store is kept clean and presentable at all times.

Skills

Customer service

Sales

Cash handling

Communication

Product knowledge

Flexible working hours

Job description

Overview

The company Omega is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Omega was the first watch worn on the moon and has achievements in anti-magnetic watchmaking and Master Chronometer certified watches. Omega is Official Timekeeper of 30 Olympic Games since 1932 and is active in golf, swimming, athletics, bobsleigh and sailing. Partnerships include Orbis International, the Flying Eye Hospital, and the GoodPlanet Foundation. Brand ambassadors include James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and others.

Job description

Main Function

To provide exceptional levels of customer service to all customers. Merchandise, promote and sell all OMEGA products to end consumers. Meet all sales targets and Boutique objectives.

Profile

Key Responsibilities

• Sales
  • Greet and serve all customers, providing a friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range, past and present, so customers receive necessary detail.
  • Have good knowledge of all functions of watches and other OMEGA products.
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.
  • Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
• Security
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of till and administrative policies.
  • Maintain/build general awareness of products and security hotspots.
  • Follow Company policy and procedures for opening/closing the store.
  • Maintain correct processing of all deliveries.
• Cash Handling/Payment Transactions
  • All transactions to be handled in a responsible and secure way.
  • Till functions, cashing up, payments and general duties.
  • Dealing with and handling of cash, credit cards and international currency.
• Care of the Store
  • Ensure the store is kept clean and presentable at all times.
  • Back of house and shop floor are both equally important.
  • Health and Safety aware.
  • Good Visual Merchandising standards.
• Communication
  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by line manager.
  • Present themselves in a professional manner to customers and colleagues.
  • Deal with international customers and be familiar with their customs and culture.
  • Communicate clearly to consumers and colleagues.
• Product Knowledge
  • Attend regular training days.
  • Take responsibility, be self-motivated and proactive to understand all new products and apply training and instructions.
  • Deliver good product knowledge to customers.
• Other
  • Undertake all duties and responsibilities which may fall within the remit of this post under the direction of your line manager.

Professional requirements

Key Requirements

• Experience in the Retail Industry at a sales advisor level.
• Previous experience in watch/jewellery or prestige retail background.
• Understanding of luxury retail.
• Enjoy work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
• Flexible to shifts, longer trading hours and staying late for VIPs, etc.
• Experience dealing with international customers.
• Ability to communicate in other languages, for example Mandarin or Arabic.