Customer Success Manager

Inspire Resourcing Ltd; Chesterfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Success Manager in Chesterfield. The role focuses on enhancing customer experience, relationship building, and maintaining customer satisfaction. Ideal candidates will have experience in customer success and negotiation skills. This is a full-time permanent position with a salary range of £25,500 - £30,000 based on experience.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong client relationships to ensure satisfaction.
• Maintain and update customer information in the CRM system.
• Lead contract renewal negotiations.
• Partner in delivering Customer Quarterly Business Reviews.

Skills

Strong relationship management and negotiation skills

Experience in customer success or account management

Excellent communication and organisational abilities

Ability to analyse customer data and process improvements

Experience with CRM systems and contract management

Job description

Overview

For: Customer Success Manager/ Customer Success Executive

Ref: VR/05222

Inspire Resourcing are currently recruiting for a Customer Success Lead on behalf of our client in Chesterfield. This is a great opportunity for someone who is looking to enhance the customer experience and enjoys building relationships.

Responsibilities

• Serve as the primary point of contact for assigned, tiered, customer accounts, working alongside the account Growth Lead.
• Build and maintain strong client relationships to ensure customer satisfaction and retention.
• Maintain and update customer information in the CRM system.
• Lead contract renewal negotiations, ensuring continued business success.
• Lead price increase conversations to maximise customer profitability
• Partner in delivering Customer Quarterly Business Reviews (QBRs).
• Oversee the onboarding of newly acquired businesses, ensuring seamless integration.
• Manage upgrades, legacy swaps, and recall projects.
• Collaborate with Sales, Growth, Service Excellence, Technical Project Managers, and other internal teams to conduct trials and onboard new customers.
• Establish feedback loops and track customer usage data to drive service improvements in collaboration with Service Excellence Champions.
• Meet and exceed KPIs, including those related to: price increase, in-contract customers, and churn rates.

Qualifications & Key Skills

• Strong relationship management and negotiation skills.
• Experience in customer success, account management, or a similar role.
• Excellent communication and organisational abilities.
• Ability to analyse customer data and implement process improvements.
• Experience with CRM systems and contract management.

Additional Details

Full time - Perm

Salary £25,500 - £30k DOE