Senior Account Manager, UK

Mistplay; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming platform in the UK is seeking a Senior Account Manager to drive relationships and client success. You will manage and advocate for assigned clients, focusing on retention and upsell opportunities. Ideal candidates have over 2 years in customer success or account management and performance marketing experience. The role offers a collaborative and vibrant work environment with various perks.

Benefits

Team Lunches

Game nights

Company-wide events

Qualifications

• 2+ years in Customer Success or Account Management.
• Excellent interpersonal and collaboration skills.
• Proven track record meeting or exceeding sales quotas.

Responsibilities

• Act as the main point of contact for assigned clients.
• Drive retention and prevent client churn.
• Report on individual pipeline, client trends, opportunities, and risks.

Skills

Customer Success

Account Management

Relationship Building

Performance Marketing

Communication Skills

Organization

Tools

CRM Software

Job description

Mistplay is the #1 loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store here and follow us on Instagram, Twitter and Facebook.

The Senior Account Manager (UK) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.

For this position we are focused in the United Kingdom (UK) market only.

What you’ll do at Mistplay

• Act as the main point of contact and manage the relationship with assigned clients
• Increase client value by promoting expansion and upsell opportunities
• Own communication, escalate client feedback, advocate for client internally
• Drive retention and prevent client churn
• Identify opportunities and manage pipeline of upsells and drive client LTV
• Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
• Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
• Provide clients with feedback and insights to improve relationships
• Manage opportunities and communications via CRM
• Report to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks

What you’ll bring to Mistplay

• 2+ years in Customer Success or Account Management
• Experience with and an understanding of performance marketing
• A proven track record of success managing profitable client relationships
• Outgoing with strong relationship building skills
• Excellent interpersonal and collaboration skills
• Experience working with market research and other tools for prospecting
• Excellent communicator and presenter
• Organization and time management skills
• Enthusiastic and passionate
• Proven track record meeting or exceeding sales, retention, and/or upsell quotas
• Self-sufficient high performer who enjoys contributing to the success of your team
• Experience in the mobile gaming or adtech market a huge plus

Why Mistplay?

We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we''ve adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.