Customer Success Manager

Bikebook; Hove; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic tech startup in Hove is seeking a Customer Success Manager to onboard new customers and train their teams. You will be the main point of contact, focusing on building relationships and gathering feedback to improve the platform. Ideal candidates are friendly, organized, and proactive problem solvers. Competitive salary and remote flexibility offered.

Benefits

£25,000–£30,000 per year depending on experience

Hybrid working (Brighton & Hove HQ + remote flexibility)

Latest Apple tech

Real influence in shaping company growth

Qualifications

• Friendly, approachable, and great at building relationships.
• Confident in explaining tech in simple terms.
• Organized and proactive in seeking solutions.
• Experience in customer success, account management, or training is a bonus.

Responsibilities

• Onboard new customers and train their teams.
• Build relationships with business owners and managers.
• Act as the main point of contact for support.
• Gather feedback to improve features and customer experience.
• Create resources to help customers use the platform confidently.

Skills

Relationship building

Customer onboarding

Training and support

Problem-solving

Job description

As our Customer Success Manager, you’ll be the bridge between our customers, our sales team, and our founders. You’ll help onboard new businesses onto the platform, train their teams, and make sure they’re getting real value from every feature.

You’ll also play a key role in collecting feedback, spotting opportunities to improve the customer journey, and helping to shape the future of the Bikebook product.

It’s a hands‑on, people‑focused role in a fast‑paced startup – perfect for someone who loves building relationships, solving problems, and making tech simple for others.

What You’ll Be Doing

• Onboarding new customers and training their teams to get the most out of Bikebook
• Building strong relationships with business owners and managers across the UK and beyond
• Acting as the main point of contact for support, guidance, and ongoing success
• Working closely with the sales team to ensure the system is configured perfectly for each customer’s needs
• Gathering feedback from customers to help shape new features and improvements
• Creating easy‑to‑follow resources and guides to help customers use Bikebook confidently
• Helping us constantly improve the overall customer experience

About You

• You’re friendly, approachable, and great at building relationships
• You’re confident speaking with business owners and can explain tech in simple, human terms
• You’re organised and proactive – you don’t wait for problems, you go looking for solutions
• You’re excited by the idea of joining a growing startup where your input really matters
• Experience in customer success, account management, or training would be a bonus.

What We Offer

• £25,000–£30,000 per year depending on experience
• Hybrid working (Brighton & Hove HQ + remote flexibility)
• Latest Apple tech
• The chance to work closely with the founding team in a high‑growth, dynamic environment
• Real influence in shaping how Bikebook grows and supports its global community