Customer Service Manager jobs in Regno Unito

Trafford Park, Hybrid working, 3 days per week in office. Various roles available. At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably. We’re now looking for a confident, customer-focused Commercial Team Leader to join our growing operations team. You’ll play a key part in managing customer enquiries, coordinating hire orders, and making sure everything runs smoothly from start to finish.

• Take ownership of delivering and exceeding margin targets across the Marketplace
• Monitor daily, weekly, and monthly performance, flagging risks and opportunities
• Review deals, pricing requests, and transactions to ensure healthy margin capture
• Analyse margin trends at category, sub-category, and product level
• Partner with the Commercial and Sales teams to drive better pricing discipline
• Provide clear, actionable insights to support decision‑making across the business
• Collaborate with Finance and Commercial teams to ensure margin reporting accuracy

• Expert at interpreting complex data and identifying trends
• Deep understanding of profitability, pricing, and market dynamics
• Advanced Excel skills including pivot tables, macros, and data modelling
• Confident presenting insights that influence senior decisions
• Determined to deliver measurable, sustained margin improvement
• Proactive in identifying and fixing issues before they impact performance

Join a forward‑thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Wellbeing and healthcare support – at work and at home
• A culture of revolution, driving digital change in a traditional industry
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more

We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking. Whether you’re starting out, switching careers, or looking for your next big move – if you’ve got the skills and the drive, we want to hear from you.