Account Associate - Entry Level Sales Support

PureSpectrum; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A growing market research firm based in London is looking for an Entry Level Account Associate. This hybrid role involves supporting the Account Management team with client interactions, project management, and ensuring exceptional service delivery. Ideal candidates will possess a Bachelor's degree and have prior experience in customer service. The company fosters a collaborative environment with robust benefits, inviting those eager to learn and grow in a dynamic setting.

Benefits

Robust medical coverage

Wellness stipend

Paid parental leave

Unlimited PTO and sick time

Qualifications

• Prior experience in account management, customer service, or a client-facing role is preferred.
• Knowledge of market research principles is a plus.

Responsibilities

• Assist the account management team in day-to-day client interactions.
• Coordinate and manage client project timelines.
• Maintain accurate client records and documentation.
• Identify decision-makers through LinkedIn for CRM input.
• Monitor project progress and communicate updates.

Skills

Organizational skills

Verbal communication

Written communication

Problem-solving

Analytical skills

Proficiency in MS Office

Team collaboration

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

Pipedrive

Job description

Account Associate - Entry Level Sales Support

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025).

The Opportunity:

PureSpectrum is seeking a motivated and detail-oriented Account Associate to join our team. As an Account Associate, you will provide critical support to the Account Management team, ensuring exceptional client service and smooth operations. This entry-level role is perfect for a self-starter eager to learn and grow in a fast-paced environment (previous office experience is preferred). This role will report to the Head of Account Management UK.

This is a hybrid role with an in-office requirement of 3–4 days per week

Your Responsibilities:

• Assist the account management team in handling day-to-day client interactions and enquiries.
• Receive bid requests from prospects and clients and collaborate with internal teams to gather any further project requirements, ensuring accurate feasibility and costing via the Sample Marketplace platform so can prepare and send a proposal
• Once the project is won, coordinate and manage client project timelines and share the project details with Operations to ensure a smooth and timely delivery.
• Work with Sales to identify decision-makers through using LinkedIn (or other sources) so that they are inputting into the CRM platform (Pipedrive)
• Maintain accurate and up-to-date client records and documentation.
• Working with Operations monitor project progress, identify potential issues, and proactively communicate updates to client and PureSpectrum stakeholders.
• Assist in identifying opportunities for account growth and upselling additional services.
• Stay informed about industry trends and developments to provide informed recommendations to clients.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Prior experience in account management, customer service, or a client-facing role.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Detail-oriented mindset with strong analytical and problem-solving abilities.
• Proficiency in MS Office suite (Excel, PowerPoint, Word).
• Knowledge of market research principles and methodologies is a plus.
• Self-motivated team player with a positive attitude and willingness to learn.
• Ability to work in a fast-paced, deadline-driven environment.

PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

Our benefits include robust medical coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, and paid time off. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

Our benefits include robust medical and dental coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, and unlimited PTO and sick time. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.