Strategic Relationship Manager

Verizon Communications; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading communications provider in Reading is seeking a Strategic Relationship Manager to enhance customer relationships and drive contract renewals. This hybrid role aims to maximize customer satisfaction and business agreements with existing clients. Ideal candidates should have a bachelor's degree and experience in managing business customer accounts, particularly in network or cybersecurity services.

Qualifications

• Experience of working directly with business customers, focusing on network or cybersecurity services.
• Track record in extending current customer agreements and securing new business.

Responsibilities

• Ensure high customer satisfaction across accounts.
• Achieve contract extension and renewal targets.
• Collaborate internally to optimize contract processes.
• Drive deal velocity for Verizon Business.

Skills

Customer relationship management

Problem-solving

Negotiation

Presentation skills

Commercial acumen

Education

Bachelor’s degree or relevant work experience

Job description

When you join Verizon

Apply prior to the end date: November 21st, 2025

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

The Strategic Relationship Manager role requires a self‑motivated individual who is committed to managing and executing our customer retention strategy. Operating within the Verizon Business group in EMEA, your focus will be on building strong working relationships with our current customers in order to maximize the value of the partnership we have. This will help ensure we maximize the opportunity for extension of business agreements already in place. The client experience will be in your hands as you engage with existing customers to drive customer success and protect our revenue base.

Responsibilities

• Ensuring a high degree of customer satisfaction across a high volume of accounts.
• Achieving contract extension and renewal targets through working with existing business customers.
• Working collaboratively with our internal groups (Pricing, Contract Management etc.) to ensure a high degree of customer satisfaction.
• Developing and maintaining strong internal working relationships with colleagues in other functions, to enable a smooth and efficient contract extension process.
• Executing customer offerings and driving deal velocity for Verizon Business.
• Presenting proposals to customers, negotiating winning outcomes for both Verizon and our customers, and assisting in the removal of factors inhibiting contract renewal.
• Managing renewal processes, from customer engagement through to quote and order, defending Verizon revenue, limiting loss and reducing write‑down.

What we’re looking for...

You enjoy digging deeply to understand pain points, needs and their key business and market challenges. You enjoy challenging yourself to achieve specific outcomes and executing projects to win customer business. You constantly look for solutions to challenges wherever you can, and enjoy collaborating with others. You’re not afraid of ambiguity and like to close and renew sales contracts within a set of outlined deal architecture standards. You love to work in a team and are dedicated to contributing strong results to achieve team targets.

You’ll need to have:

• Bachelor’s degree or relevant work experience.
• Experience of working directly with business customers, with involvement in selling network, communication or cyber security services.
• Experience in securing new business or extending current customer agreements.

Even better if you have one or more of the following:

• Experience of developing strategic internal and external stakeholder relationships.
• Experience of working with Verizon Business inventory, quoting and ordering systems.
• Demonstrated problem solving skills.
• Strong communication and presentation skills.
• Strong commercial acumen, negotiation and project management skills.
• Proven ability to deliver accurate reporting and forecasts for business leaders, related to contract renewals and the associated financial impacts.
• Experience of managing multiple competing priorities simultaneously.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

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