Aftersales Manager

Additional Resources; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established automotive dealership in the UK seeks an Aftersales Manager to lead the service, parts, and workshop teams. Offering a basic salary of £40,000 with an OTE of £60,000, the role focuses on management, leadership, and ensuring customer satisfaction. Ideal candidates will have prior experience in similar roles and a strong understanding of aftersales operations. Benefits include 25 days annual leave, a company vehicle, and a pension scheme.

Benefits

25 days annual leave plus bank holidays

Company vehicle and fuel allowance

Company pension scheme

Life assurance policy

Death in Service Benefit

Qualifications

• Experience in a management role such as Aftersales Manager, Service Manager, or similar.
• Prior experience in managing an aftersales department within a dealership.
• Strong skills in budget management and performance improvement.

Responsibilities

• Lead and motivate the aftersales team to achieve targets.
• Manage day-to-day operations of service, parts, and workshop.
• Set and monitor departmental objectives for efficiency and profitability.

Skills

Leadership

Communication

Organizational skills

Customer service

Technical understanding of automotive aftersales

Job description

An opportunity has arisen for an Aftersales Manager to join a well-established dealership representing major global car brands and providing vehicle sales, servicing, and after-sales support to both private and business customers.

As an Aftersales Manager, you will be responsible for overseeing the service, parts, and workshop teams to ensure the smooth running and profitability of the aftersales department.

This role offers benefits and a basic salary of £40,000, OTE £60,000.

You Will Be Responsible For

• Leading and motivating the aftersales team to achieve performance and customer satisfaction targets.
• Managing the day-to-day operations across service, parts, and workshop functions.
• Setting and monitoring departmental objectives to maximise efficiency and profitability.
• Overseeing budgets, performance data, and key performance indicators.
• Ensuring all warranty processes are followed accurately and that claims are recovered promptly.
• Handling customer concerns efficiently to ensure positive outcomes and brand loyalty.
• Supporting staff development through recruitment, training, and coaching.

What We Are Looking For

• Previously worked as an Aftersales Manager, Service Manager, Aftersales Team Leader, Workshop Manager, Workshop Controller or in a similar role
• Prior experience of successfully managing an aftersales department, ideally within a main dealership environment.
• Strong technical understanding of automotive aftersales operations.
• A proactive and hands‑on leadership style with the ability to motivate and guide a team.
• Demonstrated experience in managing budgets and driving performance improvement.
• Excellent communication and organisational abilities.
• Self‑motivated, driven, and focused on delivering outstanding customer service.

What is on Offer

• Competitive Salary
• 25 days annual leave plus bank holidays.
• Company vehicle and fuel allowance.
• Company pension scheme.
• Life assurance policy.
• Death in Service Benefit

This is a fantastic opportunity to join a forward-thinking automotive business where your expertise will truly make an impact.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.