Customer Service jobs in United Kingdom

Scoffs Group is the largest franchise of Costa Coffee in the UK. If you have a passion for great coffee, and creating memorable experiences, this could be the best career move you ever make! You’ll learn to craft the perfect coffee, deliver it with warmth and friendliness, as well as play a vital role in building the very best team environment.

A bit about us...

We’re an award-winning franchise who pride ourselves on being exceptional – just like the brand we represent Costa Coffee has been voted the nation’s favourite coffee for 11 years.

At Scoffs, you’ll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.

A bit about the role...

Being a Barista Maestro (Team Leader) means you’ll be the face of Costa Coffee and will be responsible for delivering consistently excellent customer service and leading the team in the absence of the Store Manager and Assistant Manager. Prior experience is desirable, but not essential as we will provide you with excellent on-the-job training and support to carry out the role effectively. Training will include how to deliver excellent customer service, operational brand standards, and all elements of health and food safety procedures.

Day to day you’ll be making coffee. But not just any coffee… Costa Coffee! You’ll perfect your craft through amazing training, taking care to make every customer experience an awesome one. In addition to this you will enjoy the following:

- Crafting great coffee with your passion and energy for that perfect blend

- Serving customers with a smile and creating moments that matter, ensuring customers walk away happy, and we see them again very soon

- Be knowledgeable and confident about all Costa products in order to advise customers

- Leading your team to deliver brand standards

- Maintaining health & safety and cleanliness across the store always

- Replenishing stock and helping with deliveries

- Supporting your Store Manager.

- Most importantly: have fun at work and support your team to do the same

A bit about you…

A great Barista Maestro will love coffee and have a genuine passion for people, as well as the desire to learn and be the best they can be. To shine in the role, you’ll need:

- A positive outlook with bags of personality

- A passion for delivering excellence in everything you do

- Good communication skills because you will be talking to our amazing customers daily

- Courage to show your confidence

- You will often need to multitask, therefore a hardworking attitude is key here

What we can offer...

- Great opportunities to develop yourself and progress your career

- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)

- programme and employee assistance program

- Opportunity to make a difference by partaking in – and innovating – fundraising activities

- A discount card that allows 25% off in Costa outlets throughout the UK

- Various incentives, with a bespoke team member reward programme plus a great employee assistance program

- Company pension scheme

To apply click the link below!