Welcome & Service Team Member - Penrith

The National Trust; Penrith; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable environmental organization in Penrith seeks a Welcome & Service Team Member to provide exceptional customer service and enhance visitor experiences. The role involves engaging with guests, answering their inquiries, and promoting a positive atmosphere. Shifts will vary, including weekends and holidays, making it ideal for individuals with flexible availability. Benefits include a substantial pension scheme, free access to National Trust sites, and various employee perks that emphasize a supportive work culture.

Benefits

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for employee, guest, and children

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Qualifications

• Customer focused with an understanding of the importance of great service.
• A team player, but also can work on your own initiative.
• Well organized and adaptable.
• Willing to learn new skills.
• Have a positive attitude.

Responsibilities

• Provide a warm, friendly welcome to visitors.
• Answer questions and share information about the property.
• Ensure visitors have an enjoyable and memorable visit.
• Engage with visitors in a customer service role.
• Support various aspects of the visitor experience.

Job description

Welcome & Service Team Member - Penrith

Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

• Salary: 12.75 per hour
• Duration: Fixed Term Contract from 26 January- 6 November 2026
• Hours: 300-500 hours over the contract, depending on candidate preference.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.

Shifts between 3 and 7 hours between Thursday and Monday.

This includes working either Saturday or Sunday 3 out of 4 weekends.

This role could suit someone available to work in school / university / college holidays.

For this role, you’ll need to complete our online assessment instead of using a C.V.

or online application form.

This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to Sarah Greening, Welcome Manager, you’ll be part of a team of 6 working at Acorn Bank property. This role is based outdoors and will suit people who like engaging with visitors.

Shifts may be whole days or late morning and lunch cover.

Rotas are done in advance and a large proportion of the hours will be at weekends and school holidays.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience.

You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can.

You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We'd love to hear from you if you're :

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart.

We’re working hard to create an inclusive culture, where everyone feels they belong.

It’s important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out moreabout the benefits we offer to support you.