Welcome & Service Team Member - Berkhamsted

National Trust; Dacorum; On-site; GBP 40,000 - 60,000; Full time

Job summary

A conservation organization in Dacorum seeks a Welcome and Service Assistant to engage with visitors and enhance their experience at Ashridge Estate. Responsibilities include delivering exceptional customer service, assisting with litter picks, and participating in events. Ideal candidates are customer focused, organized, and willing to learn. Benefits include substantial pension scheme, free entry to sites, flexible working, and a range of employee perks. Join our team and help uphold the care of natural and historic places.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym memberships discounts

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Customer focused with an understanding of the importance of great service.
• A team player, but also able to work on your own initiative.
• Well organised and adaptable.

Responsibilities

• Deliver exceptional customer service and sell membership.
• Induct new volunteers and assist with litter pick.
• Participate in key property events and social media promotion.

Skills

Customer focused

Team player

Well organised

Willing to learn

Positive attitude

Enthusiastic

Job description

Reporting to the Assistant Welcome and Service Assistant Manager, you’ll be part of a team of four Welcome and Service Assistants at Ashridge Estate welcoming visitors and setting them up for their day. You'll use your knowledge of Ashridge to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You will be aiding in our growing support effort for the National Trust promoting our fundraising and membership causes. You'll also get involved in other presentation tasks on site, ensuring that Ashridge is clean, tidy and presentable. The role involves working both inside and outside in all weathers from meeting and greeting in our visitor reception to opening up the Bridgewater Monument for our visitors to explore.

Responsibilities

Deliver exceptional customer service and sell National Trust membership; induct new volunteers; assist with litter pick; respond to visitor queries and provide accurate information. Participate in key property events, social media promotion and various presentation tasks, ensuring a memorable and engaging experience for every visitor.

Qualifications

• Customer focused with an understanding of the importance of great service
• A team player, but also able to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Positive attitude
• Enthusiasm for delivering great customer service

Salary & Benefits

Salary: £9,945.00

Contract/duration: Permanent

Hours/working pattern: Working two days a week, including every Saturday and one weekday. Based at the Ashridge visitor centre with occasional work at the Dunstable Downs visitor centre. Peak times are weekends, school holidays and bank holidays.

Additional requirements: Complete our online assessment instead of submitting a CV or online application form.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

About the National Trust

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone forever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

We welcome and value difference, and we work hard to create an inclusive culture where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.