Childrens Outpatients Receptionist

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in North Wales is looking for a full-time Receptionist to support the Wrexham Acute Paediatrics Department. The ideal candidate must speak Welsh at a minimum level 3, have essential customer service experience, and be familiar with Microsoft Office applications. Responsibilities include providing reception services and maintaining confidentiality. Join a dynamic team committed to supporting patient care and contributing to a diverse workplace.

Qualifications

• Minimum GCSE Level A-C required.
• Previous customer service experience essential.
• Ability to speak Welsh at level 3.

Responsibilities

• Provide efficient reception service in the Outpatient area.
• Ensure patients and visitors are welcomed appropriately.
• Maintain strict confidentiality at all times.

Skills

Welsh speaking - minimum level 3 required

Communication with staff groups

Familiar with word package

Customer service skills

Education

GCSE Level A-C

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Overview

The ability to speak Welsh is essential for this post. We are looking for an enthusiastic and motivated individual to support the Wrexham Acute Paediatrics Department Reception. This is a full‑time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients, carers and other professional colleagues. Previous reception and customer service experience is essential. You will also have knowledge of Microsoft packages including Outlook, Word and Excel. The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, while providing a professional, sensitive manner and maintaining confidentiality at all times.

Main Duties

The post holder will provide a professional and efficient reception service within the Children’s Outpatient area, ensuring that all patients and visitors are welcomed to the department in an appropriate manner.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• GCSE Level A-C
• Welsh speaking - minimum level 3 required

Desirable criteria

• NVQ2 Admin/Customer Service
• ECDL

Experience

Essential criteria

• Previous Customer Service/Receptionist experience

Desirable criteria

• Experience in all office procedures within an NHS environment
• Knowledge of WPAS

Knowledge & Skills

Essential criteria

• Familiar with word package and the use of outlook
• Able to work to deadlines
• Able to communicate with all staff groups patients and families

Desirable criteria

• Able to demonstrate experience in all aspects of Microsoft Office including Word, Excel and Outlook
• Demonstrate excellent communications skills

Personal Qualities

Essential Criteria

• Approachable and professional in dealing with our service users
• Ability to work alone or as a member of a team
• Flexible approach to working duties
• A flexible attitude towards duties and responsibilities

Other

Essential criteria

• Friendly and efficient telephone manner
• Smart personal presentation