Female Cleaner - Stotfold

Bannatyne Group; Hitchin; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness and wellness provider is seeking a dedicated Membercare Assistant in Hitchin. This role involves thorough cleaning of facilities, ensuring hygiene standards are met, and providing excellent customer service. Ideal candidates will have experience in cleaning, strong attention to detail, and the ability to work flexible hours. The position offers competitive compensation, ongoing training, and a supportive team culture, making it perfect for those passionate about fitness and wellness.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments

Career & Personal Development training

Mental Health and Well-Being Services

Qualifications

• Previous experience in domestic/cleaning roles.
• Strong attention to detail and thoroughness in cleaning tasks.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Perform thorough cleaning of changing rooms, showers, toilets, and poolside facilities.
• Ensure gym equipment, floors, and surfaces are cleaned and sanitised regularly.
• Provide a friendly and approachable service to members.

Skills

Attention to detail

Time management

Customer service

Communication skills

Job description

Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%.
• Discounted Spa Goods – 20% ELEMIS Products.
• Discounted Meals and Beverages – 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail‑oriented Membercare Assistant to join our team!

A typical day in the life of a Membercare Assistant

Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities. Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly. Empty trash bins, replace liners and ensure waste is disposed of properly. Alongside maintaining the outdoor space, litter pick/binstores etc.

Follow all health and safety regulations to ensure a safe environment for members and staff. Use cleaning chemicals and equipment according to safety guidelines and procedures. Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor. Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.

Maintain a professional demeanour and uphold the club's reputation for excellent customer service. Monitor cleaning supplies and equipment, ensuring adequate stock. Basic maintenance where skills permit such as changing bulbs etc. Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards. Participate in team meetings and training sessions as required.

What we are looking for

Previous experience in domestic/cleaning roles. Strong attention to detail and thoroughness in cleaning tasks. Good time management and organisational skills. Ability to follow instructions and work independently. Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. The ability to establish rapport, build trust and demonstrate credibility. Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment. Ability to work flexible hours, including weekends and holidays; hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had basic knowledge of cleaning chemicals and equipment.

We offer competitive compensation, ongoing training and a supportive team culture.

If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you.

Join us at Bannatyne, where your passion for fitness will inspire and transform lives!