Customer Service jobs in United Kingdom

Denham, United Kingdom

Full time, competitive salary, 12 month fixed term contract

We are looking for a Customer Service Personal Banker to join our Uxbridge branch. You will be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We will support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.

• As the first point of contact in our branches, customers will be at the very heart of your role, so you will be committed to providing outstanding service in every interaction.
• You will work with high levels of accuracy as you provide each customer with a seamless and positive experience.
• Day‑to‑day, you will:
• Have proactive conversations, understand the needs of our customers and help them with their banking needs.
• Complete general banking requests such as payments, balance enquiries and transfers.
• Help customers to understand the different ways they can bank with us and the range of services we can offer.
• Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience.

• You will be motivated and driven to develop your career and have a customer‑centric approach to your work.
• Strong communication skills are a must, as you will highlight the benefits of our products and procedures to customers in a way that is easy to understand.
• You will have a passion for customer service and strong attention to detail.
• You will thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
• You will have strong interpersonal skills and the ability to work well as part of a team.
• You will commit to developing new skills and responsibilities.

• Competitive starting salary of £27,585, pro rata for the hours you work.
• Benefits through NatWest Group Benefits, including protection, healthcare and lifestyle benefits, a flexible reward programme, 33 days holiday pro rata, and a monthly contribution to your retirement fund.
• To find out more about the benefits we offer, check out our rewards and benefits page.

Flexible hours: typically branch opening hours between 9am and 5pm, Monday to Friday, rotational Saturdays and some bank holidays. Part‑time hours will also be considered.

Your journey starts with a comprehensive training programme where you will gain a range of new skills and the confidence to use them. You will benefit from ongoing coaching and support and study towards a recognised external qualification that will open the door to further career opportunities.

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Ways of working: Office First