Building Support Assistant

Brook Street; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A professional staffing agency is seeking a Building Services Assistant to provide high-quality front-of-house services in Cardiff. The role involves delivering excellent customer service and supporting building operations, including managing access and responding to alarms. Candidates should have experience in a similar role, strong organizational skills, and excellent communication abilities. This temporary position offers a pay rate of £12.90 per hour, fully onsite, with flexible hours required to meet operational needs.

Qualifications

• Experience in a building support or similar operational role.
• Strong organizational skills with the ability to prioritize workload.
• Excellent customer service and communication skills.

Responsibilities

• Deliver excellent customer service, handling enquiries professionally.
• Support the smooth operation of buildings, including opening/closing.
• Manage keys, access cards, and respond to alarms as directed.

Skills

Customer service

Communication

Organizational skills

IT skills

Teamwork

Job description

Our Education client has an opportunity for a Building Services Assistant to join them and provide high-quality front-of-house and building support services across a designated zone of buildings. Working closely with the Building Support Manager and Team Leader, the role ensures a professional, customer-focused service for all internal and external customers, supporting day-to-day operations and events.

Key Responsibilities

• Deliver excellent customer service, handling enquiries professionally and escalating complex issues when required.
• Support the smooth operation of buildings, including opening/closing, room and event set-ups, post and deliveries, and reception cover.
• Manage keys, access cards, and building security procedures, responding to alarms and incidents as directed.
• Report and coordinate maintenance, cleaning, waste management, and housekeeping issues with relevant teams.
• Undertake manual handling tasks such as moving furniture, setting up teaching and event spaces, and managing deliveries.
• Work collaboratively as part of a team, supporting colleagues, training new starters, and contributing to team objectives.
• Provide cross-zonal and out-of-hours support, including evenings, weekends, and off-site events when required.

Candidate Requirements

• Experience in a building support or similar operational role.
• IT skills
• Strong organisational skills with the ability to prioritise workload.
• Excellent customer service, communication, and teamwork skills.
• Ability to follow procedures, use initiative, and resolve routine issues.
• Willingness to undertake further training and work flexibly.

This is a temporary ongoing position, with a proposed start date in early January, offering a pay rate of £12.90 per hour.

The role is fully onsite in Cardiff, with typical working hours of 08:00-16:00. A flexible approach to working hours is required to support operational needs, including occasional evening and weekend work. Candidates should therefore live within a reasonable commuting distance of the CF10 area.

Due to the urgency of this requirement, applications are encouraged as soon as possible, as shortlisting will take place on Monday 22nd December.

Thank you for your time and interest.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.