2195 - Employer Network Course Booker Administrator

Construction Industry Training Board; Peterborough; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A training organization in Peterborough is seeking an Employer Network Course Booker Administrator to manage training bookings and ensure exceptional customer care. This role involves negotiating prices, handling enquiries, and building strong partnerships with employers and training providers. You will play a crucial role in enabling efficient training services and will experience a supportive working environment with opportunities for professional development. This position offers hybrid working arrangements and competitive benefits.

Benefits

25 days holiday + bank holidays

Generous pension scheme

Life assurance

Paid volunteering days

24/7 GP Services

Funded training qualifications

Employee Assistance Programme

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong administrative skills with high attention to detail.
• Ability to build rapport and effective working relationships.
• Proven negotiation skills.
• Drive and professional approach to work.
• Ability to perform in a fast-paced environment.

Responsibilities

• Complete the end-to-end booking process for employer training.
• Handle incoming calls and training enquiries.
• Ensure smooth transition of bookings from the Engagement Team.
• Negotiate course prices with training providers.
• Provide a professional customer experience.
• Build strong relationships with employers and training providers.
• Manage attendance information and record feedback.
• Collaborate with the Engagement Team for training needs.
• Communicate effectively during unexpected issues.

Skills

Verbal communication

Interpersonal skills

Negotiation skills

Attention to detail

Customer service

Relationship building

Job description

Are you an organised, people-focused professional who thrives on clear communication and keeping things running smoothly behind the scenes? As an Employer Network Course Booker Administrator, you’ll play a vital role in turning training requests into seamless, well-managed bookings. Working closely with the Engagement Team, you’ll take ownership of the administrative process once bookings are received, ensuring every detail is handled accurately, efficiently and with exceptional customer care. This is a role where your verbal communication skills, administrative expertise and proactive approach truly make a difference.

Role:

Employer Network Course Booker Administrator

Location:

Peterborough (Hybrid, approximately two days per week working from the office, to be discussed at interview)

Hours of Work:

Full-time (35 hours per week)

Contract:

12 Month Fixed Term

Salary Range:

£24,720 - £26,400

Grade:

TM1

Target Salary:

£25,586

Why This Role?

This role is central to enabling the Employer Network model to deliver an efficient, time-saving service for levy-registered employers. As part of the Course Booker Administrator team, you’ll provide national coverage; sourcing the most suitable and cost-effective training solutions requested by employers. You’ll be the administrative backbone of the booking process, offering clear communication, accurate record‑keeping and responsive support, while ensuring all documentation and systems are completed to a high standard from start to finish.

What You’ll Be Doing:

• Delivering a high-quality administrative service by completing the full end‑to‑end booking process for employer training, ensuring all records, systems and documentation are accurate and audit ready.
• Acting as the first point of contact for employer training enquiries, confidently handling incoming calls, providing clear verbal communication and managing workloads within agreed SLAs.
• Taking ownership of admin functions once bookings are received from the Engagement Team, ensuring a smooth transition and timely progression of all requests.
• Negotiating course prices with training providers to secure the best value and quality for employers.
• Providing a professional, “can‑do” customer experience, aiming for first‑time resolution wherever possible.
• Building strong working relationships with employers and training providers, encouraging discussions around future training needs and identifying opportunities to upsell additional training.
• Following up with training providers to confirm delivery, managing attendance information and recording employer feedback accurately and promptly.
• Working collaboratively with the Engagement Team, including making warm referrals to advisors for training needs analysis conversations.
• Making informed decisions when unexpected issues arise, such as last‑minute cancellations, communicating clearly with all parties to achieve the best possible outcome for delegates and trainers.

Your Experience:

Essential:

• Excellent verbal communication and interpersonal skills, with the confidence to liaise with employers, providers and internal teams.
• Strong administrative skills with a high level of attention to detail.
• Ability to build rapport and develop effective working relationships both internally and externally.
• Proven negotiation skills.
• Drive, enthusiasm and a professional approach to work.
• Ability to perform effectively in a demanding, fast‑paced environment.

Desirable:

• Previous experience working within a customer service environment.
• Recognised customer service qualification (or willingness to work towards one).
• *For full details, please refer to the Role Profile.

What You’ll Get in Return:

• 25 days holiday + bank holidays + 3 days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• 24/7 GP Services
• Professional development & funded training qualifications
• Employee Assistance Programme — because your wellbeing matters
• A team that respects you, your trade, and your time‑served knowledge

Why Join CITB

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.