Customer Service jobs in United Kingdom

Location: London + South East

Salary: Competitive + Performance bonus

Trinity are hiring a Senior Project Manager to lead our project delivery team working across London and the South East. In the role, you will be managing installation projects for Fire, Security and Life Safety systems.

Working for a national organisation, directly keeping lives and business’ safe and secure, this role is ideal for someone who enjoys fast-moving, detail-critical work where every decision has impact.

As a Project Manager, you will take full ownership of assigned projects across the Midlands region. Your responsibilities will include everything from site surveys, estimating, and planning, through to delivery, documentation, and close‑out — all in line with Trinity’s quality standards and customer commitments.

The key tasks include the following:

• Lead the full project lifecycle for Fire and Security installations, ensuring they are delivered on time, within budget, and to specification.
• Oversee design, estimating, commercial planning, forecasting, and final invoicing.
• Coordinate commissioning and engineering resources across multiple sites.
• Maintain clear communication with internal teams and clients throughout the project lifecycle.

At Trinity, we believe that great employees share key qualities: a vibrant energy, a positive attitude, a commitment to excellence in customer service, and a strong sense of responsibility towards their work.

For this exciting opportunity, we are looking for candidates with:

• Proven project management experience, demonstrating a solid track record of success.
• A customer‑centric mindset, consistently going above and beyond to deliver outstanding service and ensure customer success.
• Product knowledge of Fire and Security Systems, advantageous but not essential.

We believe in recognising and rewarding performance, and providing the tools for you to grow and succeed. As a Project Manager with Trinity, you will receive a competitive package that includes:

• A competitive base salary plus performance‑based bonus
• 23 days annual leave (increasing with service), plus bank holidays
• Company vehicle
• Paid overtime and travel time (minus 30 minutes each way)
• Pension scheme through Royal London
• Life Assurance
• Access to our employee discount programme – savings at over 800 national retailers
• Employee assistance and wellbeing programme
• Employee referral scheme – earn up to £2,000 for every successful referral

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.