Customer Service Advisor Contact Centre

Immediate Response Recruitment LTD; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Birmingham is seeking experienced customer service advisors to join a UK transport company's team. Successful candidates will provide excellent customer service, manage queries, and liaise with multiple departments. A minimum of 1 year of call centre experience is required. Opportunities for both temporary and permanent positions are available, with a start date usually the Monday following a successful interview.

Qualifications

• Minimum of 1 year call centre experience.
• Ability to demonstrate past knowledge through competency-based interview.

Responsibilities

• Direct contact for customers, dealing with queries.
• Liaise with different departments to ensure timely inspection or collection of vehicles.
• Update CRM to prevent repeat calls.

Skills

Call Centre Experience

Customer Service

Job description

Overview

We are currently recruiting for a number of customer service advisors to work for a UK transport company. You will be based at their head office in South Birmingham representing the client and offering a world class service to their customers and clients.

This is a great opportunity for experienced Call Centre Advisors to embed yourself within a market leader with opportunities to progress for the right candidates demonstrating the right skills and attitude.

Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview.

Requirements

For this role you do need a minimum of 1 year call centre experience, and be able to demonstrate your past knowledge through a competency based interview.

Responsibilities

• You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
• Liaising with different departments to ensure inspection or collection of vehicles are within agreed time frames
• Making customer aware of any changes to manage their expectation
• Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard
• Speaking with drivers, garages or auction houses to ensure smooth transition/delivery of vehicle
• Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query

There are a number of temp to perm and permanent positions available. Start date normally takes effect the Monday after your interview if you are successful.