Level 1 Service Desk Analyst

Laura Hartley Recruitment; Darwen; On-site; GBP 18,000 - 24,000; Full time

Job summary

A recruitment agency is seeking a Level 1 Service Desk Analyst to resolve IT issues for clients. Responsibilities include first line support for various IT systems, managing hardware repairs, and stock oversight. The successful candidate will possess excellent customer service skills, experience in first line support, and adaptability to changing tasks. The role offers a salary ranging from £18,000 to £24,000, alongside benefits including free parking and medical cover.

Benefits

Free parking

Pension

21 days holidays plus 8 bank holidays

Medical cover

Responsibilities

• Resolve IT issues using remote access tools.
• Provide first line support for general IT systems.
• Manage hardware warranty and repair cycles.
• Oversee stock management and courier dispatches.
• Configure hardware as required.

Skills

Excellent Customer Service Skills

1st line support experience

Flexible and Adaptable to change

Teamwork and initiative

Knowledge of all Windows Platforms

EPOS Hardware and Software Knowledge

Basic Knowledge of SQL

Job description

Level 1 Service Desk Analyst

LH-Recruitment have the pleasure of partnering our good client, we looking for a Service Desk Analyst. Level 1 Service Desk Analyst working on resolving IT issues raised on our clients support platform from both our internal teams and from our customer base.

This will involve resolution by using remote access tools of first line support cases relating to general IT systems, the our clients Wholesale Software products, Retail software products including but not limited to Retail Power, Retail Manager (NCR) and Store Pro (NCR). They will also be responsible for the hardware warranty/out of warranty repair cycle, Stock Management, Management of courier dispatches and hardware configuration. The list of required tasks is not exhaustive and will and can change to reflect business needs.

Qualifications / Skills / Experience

• Excellent Customer Service Skills
• 1st line support experience
• Flexible and Adaptable to change
• Working as part of a team but also being able to use initiative and work solely
• Knowledge of all Windows Platforms
• EPOS Hardware and Software Knowledge
• Basic Knowledge of SQL

For this position our client are offering free parking, pension, 21 day's holidays plus 8 B/H, Medical cover. With a salary between £18-24k.

Laura Hartley Recruitment Ltd is operating as an employment business. Laura Hartley Recruitment Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.