Fulfilment Shift Leader

Tesco; Antrim; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer in Antrim is seeking a Shift Leader to manage store operations in a dynamic retail environment. The role involves coordinating the team, ensuring high customer service standards, and maintaining a clean and fully stocked store. Candidates must demonstrate strong leadership, flexibility, and communication skills. The position comes with guaranteed hours, competitive pay starting from £14.76 per hour, and various employee benefits including holidays and discounts. Aiming to provide everyone with the support they need, the company is committed to inclusivity.

Benefits

Holiday starting at 20 days plus personal day

10% off with Colleague Clubcard

Access to free wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Strong natural customer service skills.
• Ability to build long-lasting relationships with team members.
• Clear communicator using various methods to keep the team informed.
• Confident in leading the store when required.
• Flexible and efficient decision maker.
• Energetic and driven to exceed expectations.

Responsibilities

• Lead duty shifts and coordinate the store team.
• Ensure high standard of cleanliness and stock availability.
• Provide on-the-job coaching to improve service.
• Maintain a safe environment for employees and customers.

Skills

Customer service

Team leadership

Communication

Flexibility

Decision making

Proactivity

Job description

Overview

Tesco UK • Antrim • Temporary • Working hours 22.5 • Apply by 02-Feb-2026

Availability Window
Days From time To time Tue 06:00:00 14:00:00 Wed 06:00:00 14:00:00 Sat 06:00:00 14:00:00

Shift Leader pay starts from £14.76 an hour. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we would like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we would still love to hear from you.

Important note: we are in the process of providing more information.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please read here
• Read more about the benefits we have available for our colleagues

You will be responsible for

As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback

You will have a great understanding of how your store is performing and be the expert in delivering practical actions for its improvement by taking a hands on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will need

• You are able to role model giving great, natural customer service ensuring every customers needs are met
• Be able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best
• You are a clear communicator and use a variety of methods to keep the team well informed
• Be confident in taking the lead as at times you will be in charge of the store.
• You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues
• You have energy and drive to deliver beyond expectations and effectively balance priorities
• Always looking for ideas and opportunities to serve Britain\'s shoppers a little better everyday.

About us

Our vision at Tesco is to become every customer\'s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone\'s Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read

here

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please read

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit read www.tescoplc.com