Order Entry Administrator

Cameo Consultancy (Recruitment) Limited; Banbury; On-site; GBP 25,000; Full time

Job summary

An established consultancy firm in Banbury is seeking an Order Entry Administrator for a permanent role. The successful candidate will manage incoming customer contact, ensuring high data accuracy and delivering exceptional service. You'll be responsible for processing orders, promoting products, and building customer relationships. This position requires strong communication skills, attention to detail, and confidence in using business systems. The company offers a competitive salary and a range of benefits.

Benefits

Salary £25,000

5% stakeholder pension scheme

Life assurance

Critical illness cover

23 days holiday plus bank holidays

Annual salary review

Childcare vouchers

Employee Support Programme

Free parking

Qualifications

• Excellent attention to detail is essential.
• Enjoy a routine and process-driven role.
• Be a natural relationship builder.
• Strong communication skills are required.
• Work logically to identify opportunities.

Responsibilities

• Manage incoming contact from customers.
• Ensure high accuracy to minimize errors.
• Promote products to maximize sales opportunities.
• Process orders and identify upsell opportunities.
• Verify and correct customer master data.
• Build knowledge of the business for new opportunities.
• Deliver high standards of service.
• Support other customer service roles as needed.

Skills

Attention to detail

Strong communication skills

Logical thinking

Relationship building

Proficiency in MS Office

Experience with CRM systems

Job description

Overview

This is an exciting opportunity for an Order Entry Administrator to join an established company in Banbury on a full time, permanent basis - office based. You will be responsible for consistently ensuring all data accuracy is consistently inputted on to the CRM to the highest level of accuracy. Where applicable, you will use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve SLA and KPI targets.

As Order Entry Administrator, you will:

• Manage incoming contact from the customers through websites and email via email management system
• Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPIs
• Promote products and services to exceed customer requirements, therefore maximising sales opportunities
• Process orders and identify up-sell / cross-sell opportunities
• Verify and correct customer master data in business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy
• Build knowledge of the business to identify and increase new business opportunities
• Consistently deliver the highest standards and quality of service
• Provide backup and support for other customer service roles as required
• Focus on achievement of set KPIs based on individual, team and business goals and objectives

As Order Entry Administrator you must:

• Have excellent attention to detail
• Enjoy a role with repetition and process driven
• Be a natural relationship builder
• Have strong communication skills
• Work logically to identify opportunities and solutions for customers
• Be confident in using systems - including MS Office, CRM

Benefits

• Salary £25,000
• 5% stakeholder pension scheme
• Life assurance
• Critical illness cover
• 23 days holiday plus bank holidays (increasing with service)
• Annual salary review
• Childcare vouchers
• Employee Support Programme
• Free parking