Customer Service jobs in Grande-Bretagne

Job Description

Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes.

Job Summary:

We are seeking an experienced Microsoft Dynamics 365 Consultant to lead and support the implementation and optimization of Dynamics 365 across multiple business locations. The ideal candidate will have a proven track record of delivering enterprise-level Dynamics 365 solutions, including Finance & Operations (F&O), Sales, Customer Service, and/or Supply Chain modules. This role requires strong functional and technical knowledge, cross-functional collaboration skills, and the ability to manage complex, multi-site rollouts.

Key Responsibilities:

• Support the implementation of Microsoft Dynamics 365 (F&O, Sales, Supply Chain, etc.) across multiple business units and geographic locations.
• Analyse business processes and requirements to design scalable D365 solutions that align with organizational goals.
• Collaborate with cross-functional teams (Finance, Operations, IT, etc.) to gather requirements, define system configuration, and validate solutions.
• Develop and execute test plans, user training, and change management initiatives.
• Serve as a key liaison between internal stakeholders and external partners or vendors.
• Provide post-implementation support, issue resolution, and continuous system optimization.
• Stay updated on new features and functionalities in the Dynamics 365 ecosystem and recommend enhancements as appropriate.

Qualifications:

• 5+ years of experience in project managing and/or supporting Microsoft Dynamics 365 solutions.
• Proven experience delivering multi-site or multi-country D365 deployments.
• Strong knowledge of at least two of the following modules: Finance & Operations, Sales, Customer Service, Supply Chain Management.
• Solid understanding of ERP/CRM business processes and integration points.
• Experience with data migration, system integration (e.g., Azure, Power Platform), and reporting tools (Power BI a plus).
• Excellent project management, problem-solving, and communication skills.
• Ability to travel to different company locations as required.