Facilities Manager

Saga; Sandgate; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading company in the UK is seeking a Facilities Manager to oversee maintenance, safety, and functionality at their Folkestone office. The role requires at least 3 years of experience in facilities management and a relevant qualification. Responsibilities include managing budgets, ensuring compliance with safety regulations, and overseeing contractors. Benefits include 25 days holiday, a matched pension scheme, and additional perks for employee well-being. This is an on-site role, based five days a week in Sandgate.

Benefits

25 days holiday + bank holidays

Pension scheme matched up to 10%

Life assurance policy, 4 x salary

Wellbeing programme

Colleague discounts

Access to Saga Academy

Qualifications

• 3+ years' experience in Facilities management.
• Strong understanding of building systems and maintenance practices.
• Ability to effectively oversee contractors.
• Excellent customer service skills.

Responsibilities

• Overseeing maintenance, safety, and functionality of facilities.
• Deputising for Head of Facilities with project management.
• Managing budgets for facility operations and ensuring cost-effectiveness.
• Ensuring compliance with health and safety regulations.
• Responding to emergencies and coordinating actions.

Skills

Facilities management

Building systems understanding

Contract oversight

Verbal and written communication

Troubleshooting

Financial management

Customer service

Decision-making

Organizational skills

Education

Qualification in Facilities Management or related field

Job description

Job Introduction

Facilities Manager

Salary £45,000 to £50,000 depending on experience

Permanent

Folkestone

Here at Saga, we are looking for a Facilities Manager. This role is responsible for overseeing the maintenance, safety and functionality of our Head Office located in Sandgate, just outside of Folkestone, Kent. Working alongside a small team to ensure a safe and welcoming environment for all colleagues and visitors to the site.

This role is an onsite role and is based from our Folkestone office 5 days a week, and be part of an on-call rota for emergencies out of hours

Role Responsibility

• Overseeing the maintenance, safety, and functionality of Enbrook Park facilities, ensuring a productive and safe working environment for colleagues and visitors
• Deputising for the Head of Facilities with project management of major works and refurbishment of offices
• Maintenance oversight: ensuring that all facilities are well-maintained, including mechanical, electrical, plumbing and HVAC systems
• Supporting the day-to-day running of the maintenance department
• Supporting the team with planned preventative maintenance activities
• Contract Management: Manage contracts with service providers for security, cleaning, catering, and other essential services
• Budget Management: Manage budgets for facility operations, ensuring cost‑effectiveness, adherence to financial guidelines and identifying opportunities for savings
• Safety Compliance: Ensuring that all facilities meet health and safety regulations, implementing emergency response plans and conducting safety inspections
• Emergency Response: Respond to emergencies and urgent issues, coordinating appropriate actions to mitigate risks and ensure safety
• Space Planning: Plan and allocate space effectively to meet operational needs
• Act as risk champion for the department – Supporting the facilities team in assessing and documenting risks and incidents
• Supplier management, ensuring regulatory compliance and maintaining safety and regulatory policies and ensuring accurate record keeping
• Environmental reporting and environmental champion for the property department including support to the HOD in management of waste recycling and control of confidential waste
• Support Head of Facilities to ensure legal compliance relating to relevant regularity and legislative requirements
• Support Head of Facilities to coordinate management and optimisation of business rates
• Daily support to the head of facilities to manage relationships with landlords/ tenants/ suppliers/ contractors
• Following our Business Code of Conduct and always acting with integrity and due diligence

The Ideal Candidate

• At least 3 years’ experience in Facilities management, with a strong understanding of building systems and maintenance practices
• A relevant qualification in Facilities Management, engineering or a related field is preferred
• Ability to effectively oversee contractors
• Excellent verbal and written communication skills for effective interaction with colleagues, contractors, suppliers and stakeholders
• Ability to troubleshoot issues and implement effective solutions quickly
• Financial management skills to ensure costs remain within budget
• Excellent customer service skills and a genuine wish to provide colleagues and visitors with a pleasant experience
• Strong decision‑making and problem‑solving skills to ensure effective operations
• Excellent organisational and time management skills to handle the multifaceted nature of the job

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus – Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most‑trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age‑Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.