Retail Manager

TUI AG; Welwyn Garden City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company in Welwyn Garden City is seeking a team leader to inspire and develop their staff while improving customer satisfaction. In this role, you'll encourage proactive problem-solving and ensure targets are met through strong leadership. You will enjoy competitive pay, holiday benefits, and ongoing career development opportunities. This position includes varied shifts and requires dedication to exceptional service, making it ideal for driven individuals. Join a supportive team and make a real impact in customer journeys.

Benefits

Commission and discretionary bonus schemes

Fantastic holiday benefits

Health and Wellbeing support

Investment in development

Pension scheme and life assurance

Qualifications

• Experience in leading a team to achieve sales and service goals.
• Proven track record in customer satisfaction improvement.
• Ability to coach and develop team members.

Responsibilities

• Inspire and coach the team to uphold company values.
• Resolve customer complaints and drive satisfaction.
• Monitor team performance to exceed sales targets.
• Manage recruitment and retention to maintain engagement.

Skills

Team leadership

Customer service improvement

Talent recruitment

Sales target achievement

Job description

Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.

• Develop your team to be proactive and investigate and resolve every question or complaint. If things don't go quite right, you'll be confident to step in and take ownership.
• You'll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
• As technology advances so does TUI, you'll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
• Drive your team to exceed company sales and service goals, in Retail we call it 'Smashing your Targets'.
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £15.34 per hour.
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career.
• Investment in your development and career progression.
• Pension scheme and life assurance.