Order Entry Administrator

Cameo Consultancy (Recruitment) Limited; Banbury; On-site; GBP 25,000; Full time

Job summary

A leading consultancy firm in Banbury is seeking an Order Entry Administrator to join their team on a full-time, permanent basis. The role involves ensuring high data accuracy in the CRM and managing customer contacts. Candidates should possess excellent attention to detail, strong communication skills, and enjoy a structured, repetitive role. The position offers a competitive salary of £25,000 along with benefits such as a pension scheme, life assurance, and additional holidays based on service.

Benefits

5% stakeholder pension scheme

Life assurance

Critical illness cover

23 days holiday plus bank holidays

Annual salary review

Childcare vouchers

Employee Support Programme

Free parking

Qualifications

• Excellent attention to detail for data accuracy.
• Enjoys a repetitive and process-driven role.
• Effective at identifying opportunities and solutions.

Responsibilities

• Manage incoming contact from customers via websites and email.
• Ensure high level of accuracy in data input.
• Process orders and identify up-sell opportunities.
• Verify and correct customer master data to achieve business objectives.
• Achieve set KPIs and provide quality service.

Skills

Attention to detail

Strong communication skills

Logical thinking

Relationship building

System proficiency (MS Office, CRM)

Tools

CRM

MS Office

Job description

This is an exciting opportunity for an Order Entry Administrator to join an established company in Banbury on a full time, permanent basis - office based. You will be responsible for consistently ensuring all data accuracy is consistently inputted on to the CRM to the highest level of accuracy. Where applicable, you will use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve SLA and KPI targets.

Responsibilities

• Manage incoming contact from the customers through websites and email via email management system
• Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPIs
• Promote products and services to exceed customer requirements, therefore maximising sales opportunities
• Process orders and identify up-sell / cross-sell opportunities
• Verify and correct customer master data in business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy
• Build knowledge of the business to identify and increase new business opportunities
• Consistently deliver the highest standards and quality of service
• Provide backup and support for other customer service roles as required
• Focus on achievement of set KPIs based on individual, team and business goals and objectives

Qualifications

• Have excellent attention to detail
• Enjoy a role with repetition and process driven
• Be a natural relationship builder
• Have strong communication skills
• Work logically to identify opportunities and solutions for customers
• Be confident in using systems - including MS Office, CRM

Benefits (not limited to)

• Salary £25,000
• 5% stakeholder pension scheme
• Life assurance
• Critical illness cover
• 23 days holiday plus bank holidays (increasing with service)
• Annual salary review
• Childcare vouchers
• Employee Support Programme
• Free parking