Membership Advisor

Leisure Focus; Maidenhead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization is looking for a Membership Advisor at Braywick Leisure Centre. This full-time, permanent position emphasizes a strong sales background and excellent customer service skills. The ideal candidate will promote membership packages, achieve sales targets, and engage with customers positively. Training will be provided for those without prior experience, ensuring everyone has a chance to succeed in this rewarding role. Join a team committed to inclusion and community engagement.

Qualifications

• Sales experience is preferred but training is provided.
• Strong customer service skills and engaging personality.

Responsibilities

• Promote membership packages in line with management instructions.
• Build customer rapport and trust.
• Achieve sales targets and KPIs.
• Manage customer sales and bookings effectively.
• Assist in promoting and marketing the centre.
• Handle complaints sensitively and promptly.
• Maximize cross-selling and up-selling opportunities.

Skills

Sales background

Customer service

Positive attitude

Job description

Overview

Membership Advisor, Braywick Leisure Centre

Full-time, Permanent

Salary: £12.21 p/h

An exciting opportunity has arisen for an individual who shares our passion for sales & customer service, accepts only the best, and has the ‘can-do’ attitude that creates a positive atmosphere in our centres. As a person, you’ll be engaging, always championing exemplary standards and service.

Responsibilities

• To actively promote membership packages within the centre in line with instructions from the Sales Manager/Centre Manager
• Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
• Achieve KPIs and sales targets set by the management team
• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices, whilst positively and proactively driving retention
• To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
• Manage complaints in a sensitive manner, promptly and politely in accordance with Trust guidelines, escalating where necessary to the relevant people
• To maximise cross-selling and up-selling opportunities through proactive initiatives
• Undertake any other task/duties as may be reasonably required

Qualifications

• Ideally, a sales background in a similar role, although training will be provided

About Us

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, or physical or mental ability.

Our Values (FACE)

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

• Focus on the Customer
• Approach everything systematically
• Collaborate to achieve
• Exceed expectation

There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do, and it’s why we’re here. We are proud to have a global, inclusive workforce with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.