Assistant Duty Manager

Specsavers; Horsham St. Faith; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading optical retailer in Horsham is seeking an Assistant Duty Manager to lead a motivated team in delivering exceptional customer service. No prior optical experience required, as comprehensive training will be provided. Responsibilities include supporting team training, ensuring smooth shop floor operations, and driving a positive work culture. The position offers a salary package up to £33,000, excellent development opportunities, and impressive employee benefits including additional paid leave on birthdays and access to discounts. This is a great chance to grow your career while making a positive impact in the community.

Benefits

Salary package up to £33,000

Full Time - 40.5 hours, including weekend working

Pension scheme with employer contribution

Specsavers Perks for discounts

WeCare employee support service

Complimentary Headspace app subscription

Eyecare and hearcare discounts

Extra day off on your birthday

Enhanced family leave and company sick pay

Qualifications

• Experience managing or leading a team is essential.
• Confidence to guide others and deliver exceptional customer service.
• Ability to support training needs and coach team members.

Responsibilities

• Help to lead and motivate the team, ensuring excellent customer experience.
• Carry out regular 1-2-1s and support training needs.
• Keep the shop floor running smoothly without dispensing.
• Support management with operational tasks.
• Take ownership of rota planning.
• Champion a positive, people-focused culture.

Skills

Great communicator

Experience in managing teams

Eye for detail

Flexible and adaptable

Organised

Hard worker

Passionate people person

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Are you a motivated team leader with an eye for detail wanting to bring your skills to a global, difference-making company? You've come to the right place.

You don't need previous optical experience to succeed in this role-we'll give you all the training you need. What is important is that you bring experience managing or leading a team, along with the confidence to guide others and deliver exceptional customer service. As long as you're ready to lead by example and champion a customer-first mindset, you can make a difference as an Assistant Duty Manager at Specsavers Horsham. Alongside your hard work helping keep our store and team running like clockwork, we'll support you to grow your skills even further than you thought possible. You'll be at the forefront of bringing better hear and eye care to your community, while progressing your career and supporting others to do the same. In short, this is an opportunity you don't want to miss.

Our store

The Horsham Specsavers store occupies a prime town-centre location on Worthing Road, surrounded by a vibrant mix of shops, cafés and essential services, making it a convenient and lively place to work. It is a large, well-established practice with nine test rooms, positioning it as one of the most substantial optical and audiology locations in the area.

The store benefits from excellent public transport links: Horsham train station is just a five-minute walk away, and several bus stops are located close by, ensuring easy access for both customers and colleagues. For those travelling by car, there are multiple convenient parking options nearby.

Known for its friendly, knowledgeable team and strong reputation for quality care, the store plays an important role in meeting the town's growing demand for accessible optical and hearing services.

Our team

The Horsham Specsavers team is known for being a friendly, supportive and highly collaborative group, with a mix of experienced clinicians, optical assistants and retail colleagues who pride themselves on delivering great customer care and creating a positive working environment. The store culture is fun and people-focused, with plenty of opportunities for connection across the wider local business. Each year, the Horsham team joins up with the three neighbouring Specsavers stores for both a summer party and a Christmas celebration, giving everyone a chance to unwind, celebrate achievements and strengthen relationships across all four teams. With a strong sense of camaraderie, shared purpose and a genuinely welcoming atmosphere, the staff in Horsham make it a brilliant place to build your career.

What's on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary package up to £33,000 per annum
• Full Time - 40.5 hours, to include weekend working
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Responsibilities

What you'll be responsible for:

• Helping to lead and motivate the team on the shop floor, ensuring an exceptional customer experience at all times
• Carrying out regular 1-2-1s, supporting training needs, and coaching team members to grow and develop
• Being a confident front-of-house presence, keeping the shop floor running smoothly (no dispensing involved)
• Supporting the management team with key operational tasks, contributing to smooth day-to-day store performance
• Taking ownership of rota planning, ensuring the right people are in the right place at the right time
• Championing a positive, people-focused culture-this role is perfect for someone who is naturally great with people and enjoys helping others succeed

What we're looking for?

• Great communicator
• Experience in managing teams
• Eye for detail
• Be flexible and adaptable
• Passionate people person
• Organised
• Hard worker

Find out more

If you have everything we're looking for and are excited by this opportunity, we're excited to hear from you. We can't wait for you to apply!