Elite Retail Security Officer

Mitie; Peacehaven; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company in Peacehaven is seeking an Elite Security Officer to protect high-value assets through advanced security protocols. This role requires exceptional situational awareness, professionalism, and the ability to respond effectively to incidents. Previous security experience and an SIA license are essential. Training will be provided, and candidates should demonstrate excellent customer service skills. This is a full-time position requiring 48 hours per week.

Qualifications

• Ability to respond swiftly and effectively to incidents.
• Keen on self-development and training as required.
• Must report health & safety hazards immediately.

Responsibilities

• Protect customer's property, people, and assets.
• Deliver results that meet key performance indicators.
• Ensure compliance with legal and regulatory requirements.

Skills

Excellent customer service

Situational awareness

Proactive threat mitigation

Professional conduct

Education

SIA License (Door Supervisor)

Job description

Overview

Elite Security Officer, 48 hours per week, £16.00 per hour. As an Elite Security Officer, you will be responsible for safeguarding high-value assets, personnel, and premises through advanced security protocols and proactive threat mitigation. This role demands exceptional situational awareness, professionalism, and the ability to respond swiftly and effectively to incidents. We are looking for people who are keen to join their ‘one team' family. An SIA licence is essential and excellent customer service. If you have these skills we will train you. You will be undertaking a wide variety of tasks. If you show aptitude there will be opportunities to seek further development with the Mitie team.

Responsibilities

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.
• Operations: To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License (Door Supervisor, preferable)
• Own transport or access to public transport