Client Service Account Manager

Tritility Limited; Jarrow; On-site; GBP 28,000 - 33,000; Full time

Job summary

A growing energy consultancy based in Jarrow is seeking an experienced Client Service Account Manager to foster strong client relationships and enhance their customer journey. In this role, you will resolve client inquiries, upsell services, and maintain accurate records to meet KPIs. Ideal candidates will have at least a year of relevant experience alongside excellent communication and interpersonal skills. The position offers competitive salary, generous leave, and a supportive working environment without evening or weekend shifts.

Benefits

Competitive salary £28,000

Up to 23 days annual leave + Bank Holidays

Private Health Insurance

Fully funded gym membership

Fully expensed social events

Work anniversary/Birthday gifts

Dress down Fridays

FREE secure parking

Qualifications

• Minimum of 12 months’ experience as a Client/Customer Service Account Manager.
• Experience with Microsoft Word and Excel.
• Energy experience is an advantage.

Responsibilities

• Build sustainable relationships with clients for first time resolution.
• Upsell products and services.
• Handle and resolve client complaints.
• Maintain accurate records of client interactions in CRM.
• Communicate with internal departments to resolve client issues.

Skills

Excellent verbal and written communication skills

Outstanding interpersonal abilities

Experience in using Microsoft Office products

Cross-selling and up-selling experience

Job description

Overview

Want to join a fast-growing company that puts people first?

We’re an award-winning employer with an exciting opening for an experienced Client Service Account Manager to join our team.

What’s in it for you?

We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.

We offer comprehensive training as well as development and career progression opportunities.

As a Client Service Account Manager, you can also look forward to benefits include the following:

• Competitive salary £28,000

• Up to 23 days annual leave + Bank Holidays

• Gifted annual leave over the festive period.

• Private Health Insurance including Optical and Dental cover

• Fully funded gym membership

• Fully expensed social events including nights out and corporate hospitality.

• Work anniversary/Birthday gifts

• Weekly recognition

• Dress down Fridays, with 3pm early finish!

• FREE secure parking

About us

We are Tritility, a growing business energy and water consultancy based in the North East- working with the UK’s leading energy suppliers, we help organisations to reduce their utility costs and reduce their environmental impact. Founded in 2019, in six years we have grown from a team of two founders to over 130+ employees.

About the role

As a Client Service Account Manager, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish.

You will:

• Provide first time resolution by building sustainable relationships with your clients

• Upsell our products and services

• Handle and resolve client complaints

• With 100% accuracy, keep excellent records of client interactions within the CRM

• Communicate and co ordinate with other internal departments to resolve client issues

• With 100% accuracy, maintain your client diary

• Adhere to all company and regulatory policies and processes

• Ensure set KPIs and SLAs are exceeded

The role will be based onsite at our Jarrow office (NE32 3DP) with our standard working hours of Monday-Thursday: 8:30am-5:00pm and Friday: 9:00am-3:00pm.

Yes, you read that right, no evenings, no weekends and an early finish on a Friday!

Your experience

This position would suit a Client/Customer Service Account Manager with a minimum of 12 months’ experience in a similar role and would be aperfect fit for someone who has:

• Experience in using Microsoft Office products in particular Microsoft Word and Excel.

• Excellent verbal and written communication skills.

• Outstanding interpersonal abilities.

• Experience in cross-selling and up-selling when dealing with customers, ideally you will have experience in identifying and developing further opportunities with our customers.

• Energy experience is not essential but would be an advantage.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but if your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other roles.