Customer Service jobs in Grã-Bretanha

Amazon Operations is looking for a detail‑oriented, methodical, technically skilled, innovative, hands‑on, and customer‑obsessed Sr. Program Manager. In this role, you will encourage innovation in Amazon's operations network. As part of Amazon Operations, you will be responsible for defining, scoping and implementing completely new ideas in order to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing Senior Leadership on the direction for the operations business. The programs you run will have a direct impact on our Fulfilment centre, Sortation Centre or Delivery Station operational processes, working across first, middle and final mile operations. The Program Manager determines strategy, prioritizes projects/initiatives and feature sets, as well as align and sets stakeholders expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders, including finance, customer service, HR and technical teams.

• You will have the full ownership of a program from the scoping/creation until the implementation.
• You will work closely with a team of Sr. Program and Product Managers to coordinate the collection and implementation of requirements, ensure alignment with corporate goals and contractual obligations.
• You will need to define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.
• You will work with external stakeholders in order to generate program adoption and ensure an effective implementation.
• You will write and review business cases, perform supporting research and analysis, write specifications, and define the product development from design to release.
• You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.
• You will retrieve and analyse data using Excel, Access, SQL or other data management systems.
• You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.
• Ideal candidates will be good communicators, curious, highly motivated and effective within distributed teams.

• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products
• Experience with product cycles of 6+ months
• Experience in product or program management, product marketing, business development or technology

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

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