Insurance Customer Service Advisor – Health Insurance

KINGSGATE RECRUITMENT; Manchester, Greater London; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading health insurance provider in the UK is hiring for a customer service role with a hybrid work model. This full-time position offers a competitive salary between £25,000 – £28,000 along with performance bonuses. Ideal candidates will have experience in customer service, strong communication skills, and a desire to grow within the healthcare sector. Join a supportive team that values innovation and customer care. Ready to make a difference? Apply now!

Benefits

Quarterly performance-based bonuses

Private medical insurance

Pension scheme

Wellbeing support

Excellent training and career development pathways

Friendly team culture and regular social events

Qualifications

• Previous customer service experience, preferably in insurance or healthcare.
• Ability to communicate clearly, compassionately, and confidently.
• Strong problem-solving skills focused on service excellence.

Responsibilities

• Respond to inbound customer inquiries regarding policy details.
• Assist customers with health insurance applications and account queries.
• Handle complaints empathetically and professionally.
• Update customer information accurately in the CRM.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Ambition for growth

Job description

Overview

Location : Hybrid – London or Manchester office

Salary : £25,000 – £28,000 per annum + performance bonuses

Type : Full-time, permanent

Join a leading name in private health insurance, supporting individuals and businesses in accessing vital healthcare services when they need it most. Our client is a well-established provider known for innovation, customer care, and long-term stability. As demand for private health cover continues to grow, this is an ideal opportunity to build a secure and rewarding career in one of the most resilient sectors of the insurance industry.

Why work in health insurance?

Health insurance remains a pillar of stability in an evolving economy. As people increasingly value access to quality care, careers in this space offer job security, professional growth, and purpose-driven work.

What you’ll be doing :

• Responding to inbound calls and emails from customers regarding policy coverage, benefits, and claims
• Assisting customers with their health insurance applications, renewals, and account queries
• Handling and resolving complaints in a professional and empathetic manner
• Escalating complex or sensitive cases to the appropriate internal teams
• Updating customer information and interactions accurately in the CRM system

What we’re looking for :

• Previous customer service experience (insurance or healthcare background is a plus)
• Strong communication skills – clear, compassionate, and confident
• A problem-solver who thrives on delivering great service and building trust
• Ambition to grow within the insurance or healthcare sector

What’s in it for you?

• Competitive base salary (£25,000 – £28,000)
• Quarterly performance-based bonuses
• Hybrid working – flexibility to work from home and the London or Manchester office
• Excellent training and career development pathways
• Private medical insurance, pension scheme, and wellbeing support
• A friendly, supportive team culture with regular social events and recognition

Ready to start a future-proof career in health insurance? Apply today and be part of a company that truly makes a difference in people’s lives.

Get in touch with the team on 02085497212 or submit your CV using the link below

Apply for Job