Car & Van Rental Customer Care Specialist

Arnold Clark.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known car rental service in Manchester is seeking an organised and enthusiastic Rental Customer Advisor for their Airport branch. This full-time position requires excellent communication and organisational skills to ensure high customer service standards. Responsibilities include delivering exceptional customer care, managing queries, and running daily reports. The role offers generous employee benefits, including leave and healthcare, and the opportunity for professional development.

Benefits

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Flexible, organised, and committed to high customer service standards.
• Ability to handle customer complaints and queries effectively.
• Experience in a customer-facing role is a plus.

Responsibilities

• Deliver excellent customer care, both face to face and over the phone.
• Ensure all tasks are completed effectively and efficiently.
• Control expenditure and run daily reports.

Skills

Organisational skills

Communication skills

Customer service

Job description

A well-known car rental service in Manchester is seeking an organised and enthusiastic Rental Customer Advisor for their Airport branch. This full-time position requires excellent communication and organisational skills to ensure high customer service standards. Responsibilities include delivering exceptional customer care, managing queries, and running daily reports. The role offers generous employee benefits, including leave and healthcare, and the opportunity for professional development.