Inclusion Administrator

Bath College; West of England; On-site; GBP 26,000; Full time

Job summary

A prominent educational institution in the West of England is looking for an Administrative Support Officer. This full-time, permanent role involves providing essential administrative support for SEND learners. Responsibilities include coordination of EHCP reviews, communication with local authorities, and maintaining accurate student records. The successful candidate should have relevant qualifications, excellent customer care skills, and a dedication to supporting a diverse educational environment. A generous benefits package is included.

Benefits

Generous paid holiday entitlement

Continuing Professional Development

Cycle to Work Scheme

Private Healthcare Scheme

Free parking

Qualifications

• Qualified to at least level 2 (A level/NVQ 3 equivalent).
• Business, Administration or Customer Service qualification.
• 4 GCSEs (Grade C or above) including English Language and Maths or equivalent.

Responsibilities

• Provide a central point of contact for students, staff & partner agencies.
• Communicate with professionalism via phone, email, and letter.
• Maintain confidentiality while responding to enquiries.
• Correspond with stakeholders regarding student matters.
• Use office and database systems for accurate information.
• Update student records for an effective service.

Skills

Customer care communication

Database management

Confidentiality maintenance

Education

Level 2 qualification or equivalent

Business Administration or Customer Service

4 GCSEs (Grade C or above)

Job description

Application Deadline: 4 January 2026

Department: ALS - Inclusion

Employment Type: Permanent - Full Time

Location: Dual Campus

Reporting To: Emily Cottle

Compensation: £25,262 / year

Description

Permanent contract, 37 hours per week, 52 weeks per year. The post holder will be responsible for providing high-quality administrative support as an integral member of the Inclusion Team. In particular, the post holder will provide administration to support SEND Learners at Bath College, particularly those with an Education, Health and Care Plan (EHCP) and our Care experienced young people. Be responsible for the organisation and coordination of the Education Health Care Plan (EHCP) review process and for ensuring that annual reviews and all related activities are completed to the highest quality and within statutory requirements. The post holder will work closely with local authorities and the finance department to ensure that all roll lists are returned to the LA in line with the ILR returns and invoice the LA’s accordingly for the element 3 funding. Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College. If you feel you can make a positive contribution, please complete the application form, making sure you detail how your qualifications, skills and experience meet the requirements of the role.

Key Responsibilities

• Provide a central point of contact for students, staff & partner agencies for all initial queries regarding Inclusion, referring and signposting as appropriate.
• To provide high-quality customer care by communicating by phone, person, email, and letter with a professional attitude.
• Respond to all enquiries in a sensitive and appropriate manner maintaining necessary confidentiality at all times.
• To undertake correspondence with stakeholders (Parents, carers, social workers, SEND Practitioners, Health professionals, YOS, etc.) with regard to all student matters including Disciplinary, Fit/Support for Study, Risk Assessments, etc. as required.
• To effectively use the latest office, word processing, database, and spreadsheet systems to provide timely and accurate information as required.
• To assist with the updating of student records held on ProMonitor and ProSolution, to ensure an efficient and effective service with an audit trail that is accurate and complete.

Skills, Knowledge and Expertise

• Qualified to at least level 2 (A level/NVQ 3 equivalent).
• Business, Administration or Customer Service qualification.
• 4 GCSEs (Grade C or above) including English Language and Maths or equivalent.

Staff Benefits

• Generous paid holiday entitlement of 30 days, exclusive of College closure days and public holidays. Pro rata for part time roles.
• One Selfie Day per year.
• Contributory salary pension scheme (Local Government).
• Continuing Professional Development for all staff.
• Laptop Salary Sacrifice Scheme.
• Cycle to Work Scheme.
• Private Healthcare Scheme.
• £500 Refer a friend and earn a reward.
• Subsidised cafes - at both campuses.
• Employee Assistance Programme – Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counselor).
• The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations.
• Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working.
• Discounted treatments at the Academy, Bath Campus.
• Free parking at the Somer Valley Campus in Radstock.