Receptionist Grinkle Park Hotel

Classic Lodges Hotels; Saltburn by the Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable hotel located in Saltburn by the Sea is seeking a dedicated Receptionist to join their front‑of‑house team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and providing them with detailed information about hotel services and local attractions. The ideal candidate will possess excellent communication skills, a proactive attitude, and an eye for detail. This position offers a supportive environment with full training provided, along with a competitive package including employee discounts and recognition programs.

Benefits

Gratuities paid monthly and additional tips

Employee discounts on food, beverage, and accommodation

Access to training and development opportunities

Uniform provided for all reception staff

Employee recognition programmes

Qualifications

• Previous hospitality or receptionist experience is desirable but not essential.
• Full training will be provided.

Responsibilities

• Greet and welcome all guests on arrival.
• Perform guest check‑ins and check‑outs efficiently.
• Provide information about hotel facilities and services.
• Manage guest enquiries and requests courteously.
• Answer incoming telephone calls and transfer calls as needed.
• Maintain up‑to‑date guest records and process transactions.
• Assist with administration tasks including filing and data entry.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Attention to detail

Ability to handle challenging situations

Proficiency in using computers

Fluency in spoken and written English

Tools

Guestline PMS

Job description

Grinkle Park Hotel is seeking an enthusiastic and dedicated individual to join our front‑of‑house team as a Receptionist. As the first point of contact for our guests, you will play a vital role in creating a welcoming and professional atmosphere, ensuring every guest enjoys an outstanding stay with us.

Receptionist Job – Guest Service and Hospitality Careers at Grinkle Park Hotel

If you have a passion for customer service and hospitality, this Receptionist position offers an excellent opportunity to begin or further your career in the hotel industry within a renowned and supportive team.

Key Responsibilities – Reception and Front Desk Duties

• Greet and welcome all guests on arrival, delivering a warm and professional first impression.
• Perform guest check‑ins and check‑outs efficiently, ensuring accuracy of bookings and payments.
• Provide detailed information about hotel facilities, services, and local attractions.
• Manage guest enquiries, requests, and feedback in a courteous and proactive manner.
• Answer incoming telephone calls, transfer calls to appropriate departments, and take messages as needed.
• Maintain up‑to‑date guest records and process cash or card transactions accurately.
• Assist with administration tasks including filing, data entry, and managing email correspondence.

Skills And Experience – What We Are Looking For

• Excellent communication and interpersonal skills to deliver exceptional customer service.
• Strong organisational abilities and the capacity to manage multiple tasks at once.
• Attention to detail and a commitment to accuracy in all front desk operations.
• Ability to handle challenging situations with professionalism and a positive attitude.
• Proficiency in using computers; experience with hotel reservation systems (such as Guestline PMS) is beneficial.
• Previous hospitality or receptionist experience is desirable but not essential – full training will be provided.
• Fluency in spoken and written English is required.

Receptionist Benefits – Working at Grinkle Park Hotel

• Straight shifts over 5 days up to 30 Hours
• Uniform provided for all reception staff.
• Gratuities paid monthly and additional tips.
• Employee discounts on food, beverage and accommodation across Classic Lodges group hotels.
• Employee recognition programmes, long service awards and special achievement awards.
• Access to training and development opportunities, including apprenticeships and courses.

Additional Information – Reception and Front Desk Opportunities

• Shift patterns include a mixture of early, middle, and late shifts across five days a week.
• Job Types: Full‑time.
• We are an equal opportunities employer and welcome applications from all backgrounds.

Are you ready to be the welcoming face of Grinkle Park Hotel and take pride in delivering memorable guest experiences? If you are reliable, organised, and passionate about hospitality, we would love to hear from you.

How To Apply

Apply now to join our dedicated reception team and start an exciting hospitality career with Classic Lodges at Grinkle Park Hotel.