Operations Administrator

Pertemps Wolverhampton; Darlaston; On-site; GBP 26,000; Full time

Job summary

A growing business is seeking an Operations Administrator to join their busy operations team in Darlaston, UK. This office-based, permanent position requires managing customer orders from start to finish, coordinating closely with internal teams and engineers. The ideal candidate will have experience in operations and strong organizational, communication, and problem-solving skills. Offering a full-time role with a salary of £26,000, perfect for detail-oriented individuals committed to providing excellent customer service.

Qualifications

• Experience in operations, planning, scheduling or coordination.
• Confident working with field-based engineers.
• High attention to detail and accuracy in admin tasks.

Responsibilities

• Manage customer orders from initial booking through to aftercare.
• Coordinate schedules and allocate work to field-based engineers.
• Act as the main point of contact for customers.
• Handle aftercare inquiries and support with resolving issues.
• Maintain accurate job records.
• Ensure customers receive clear communication and service.

Skills

Operations experience

Communication

Problem-solving

Organizational skills

Time management

Customer service

Job description

Operations Administrator

Full Time, 37.5 hours, Monday to Friday

Office based, Permanent

Willenhall

£26,000

A growing business is looking for an Operations Administrator to join their busy operations team. The role involves coordinating customer orders from start to finish. You’ll work closely with internal teams, customers and field based engineers to keep daily operations running efficiently.

This is a varied position where strong organisation, communication and problem solving skills are essential.

Key Responsibilities

• Manage customer orders from initial booking through to aftercare
• Coordinate schedules and allocate work to field based engineers
• Act as the main point of contact for customers
• Handle aftercare enquiries and support with resolving issues
• Maintain accurate job records
• Ensure customers receive clear communication and a high standard of service throughout
• Support the wider team to meet deadlines and targets

What You’ll Need

• Experience in operations, planning, scheduling or coordination
• Confident working with field-based engineers
• Strong organisational and time management skills
• Excellent communication and customer service ability
• High attention to detail and accuracy in admin tasks