Customer Service jobs in United Kingdom

Job Title : Billing Specialist

Location : Farnborough

Role Type : Permanent Full Time. Flexible and hybrid working patterns available 2-3 days a week onsite

Are you ready to be part of the future At QinetiQ were not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Billing Specialist at our Farnborough site where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Billing Specialist role sits within the Enterprise Services team. As a Billing Specialist you will be responsible to oversee the billing processes ensuring accuracy and compliance while driving improvements in billing efficiency and effectiveness. Your expertise will be instrumental in optimizing billing procedures and enhancing customer satisfaction through timely and precise invoicing.

• Invoice management including ensuring daily billing activities are completed accurately and timely. Prepare client invoices and distribute to clients on time via various method such as email or customer portals
• Process client bills in the company’s billing software and reconcile billings with the AR ledger and customer statements to ensure accurate financial reporting
• Project Services support including setting up project and financial milestone billing into the operating system
• Account maintenance: Maintain accurate and up-to-date records of client accounts and milestone billing into the operating system
• Data analysis: Analyse billing and invoice data for accuracy and completeness
• Reporting and Analysis: Prepare reports on billing activity
• Compliance: Ensure all billing processes comply with company and tax policies and regulations and review them for accuracy
• Handle escalated queries with internal departments to resolve billing discrepancies promptly
• Customer relations: Respond to client inquiries/questions in a timely manner and elevate issues as needed to Team Lead Project Managers as needed
• Collaborate with cross-functional teams including Collection team and other finance colleagues and work closely with Project Management community to facilitate smooth billing processes and enhance service delivery
• Support the Finance team with ad hoc tasks as required including recommend process improvement for problem resolution to management and assisting in internal and external audit as needed.

• Autonomy - To deliver a high quality business service by applying knowledge of policy framework and guidelines with minimal supervision and guidance.
• Resolution / Escalation of Queries To resolve a wide range of standard queries and support the resolution of more complex issues with guidance from Service Lead as required
• Communication / Collaboration - To deliver a high standard of customer service communicating with tact and diplomacy at all times
• Continuous Improvement - To identify and lead continuous improvement activities relevant to processes within their role
• Resilience -To be responsible for maintaining and developing the capability and competency of their team so that customer demands are met in order to ensure resilienceProfessional Development To mature awareness of the latest wider industry best practises and a personal commitment to professional / technical development
• Team Performance To coordinate and engage with others in order to set goals and priorities ensuring the delivery of service in line with business requirements

• Detail-oriented mindset and a commitment to accuracy in data entry and documentation
• Strong analytical and problem-solving skills
• Excellent communication and negotiation skills to interact with internal teams and external stakeholders
• Strong time management and organisational skills with the ability to prioritise tasks and meet deadlines
• Ability to collaborate effectively with cross-functional teams
• Self-motivated and ability to work independently
• Proactive approach to problem solving with a focus on continuous improvement and contribute as needed in a team environment

• Experience in billing or a similar role
• Strong understanding in area of billing and experience of working with numerical data and processing financial information
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• Experience in billing and ERP software (Oracle and SAP) and proficient in Microsoft Office tools

As we continue to grow into new markets around the world there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee you’ll experience a unique working environment where teams from different backgrounds disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork and pulling together you’ll get to experience what happens when we all share different perspectives blend disciplines and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.

• Matched contribution pension scheme with life assurance
• Competitive holiday allowance with the option to purchase additional days
• Health Cash Plan Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance Travel Insurance Restaurants Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities – helping charities and local community

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

For further information on National Security Vetting please see the link below.

UKSV National Security Vetting Solution : guidance for applicants.

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