Commercial Officer

Solax Power UK; Stevenage; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading equipment supplier in the UK is looking for a field-based cycling sales specialist to join their team. The role involves providing demos, assessments, and education on a diverse range of special-needs cycles and mobility equipment. You will be responsible for maintaining customer relationships and achieving sales targets while ensuring a respectful communication environment for all clients. Overnight travel across England and Ireland is required as the portfolio grows.

Qualifications

• Previous experience with bicycles, either as an enthusiast or industry professional.
• Ability to work independently and manage sales targets.
• Patience and respect when communicating with disabled customers.

Responsibilities

• Field-based sales of special-needs mobility equipment.
• Demonstrate and educate customers on products.
• Conduct fault-finding diagnosis and repairs on products.
• Plan sales activities and maintain customer relationships.

Skills

Experience with bicycles

Competency with cycling tools

Attention to detail

Clear communication

Job description

Company Overview

John Preston & Co, Est 1846, a sixth‑generation Lisburn based family business require a field‑based cycling sales specialist to provide a demonstration, assessment, handover and review service for a range of all‑ability cycles and physiotherapy equipment, working both directly with disabled customers and in joint visits alongside healthcare professionals including occupational therapists and physiotherapists.

Scope of Service

Our customer base includes the NHS, Health Service Executive, Charities, Education sector, Access to Work scheme, Motability Scheme and the disabled community throughout the island of Ireland.

Portfolios

• All‑ability cycling range – market leading brands: Tomcat, Van Raam, Ice Trikes & Topend.
• Physiotherapy equipment – standers, specialist walkers, gym rehab equipment and sleep systems.
• Mobility range – manual and electric wheelchairs, wheelchair power add‑ons & special needs buggies.

Key Accounts

B2B accounts with the public sector and local charities are already established, with scope to expand market share in B2B sales, particularly for special needs buggies.

Role Summary

The successful candidate will join our sales team as a field‑based product specialist providing a high level of customer service and promoting John Preston & Co in a positive manner at all times.

Main Duties and Responsibilities

• Field‑based sales for a diverse range of special‑needs trikes and bikes, side‑by‑side tandems, wheelchair rickshaws, physiotherapy and rehab equipment, and other high‑value mobility equipment.
• Demonstrate, advise, and educate customers throughout Ireland on the comprehensive range of products, and assist with product assessments, set‑up and reviews.
• Conduct fault‑finding diagnosis and subsequent repairs on portfolio products.
• Arrange deliveries, collections and hand‑overs of portfolio items; provide demonstration equipment to customers. A company commercial vehicle will be provided.
• Maintain the highest standards of service to build and sustain excellent customer relationships.
• Plan and monitor sales activities to achieve overall sales and individual product targets for the territory.
• Maintain a high level of customer contact and communication, proactively identifying opportunities for business development.
• Manage diary effectively to maximise time spent with customers and ensure availability for appointments when requested.
• Overnight travel may be required as the customer base expands across Ireland.
• Arrange and conduct Lunch & Learn product awareness training sessions.
• Create new customers through planned sales visits and follow up on visits to maintain good customer contact.
• Develop and maintain an accurate sales contact database.
• Ensure all paperwork is completed accurately and all equipment is labelled clearly at all times.
• Report issues, adverse situations and product feedback to the line manager.
• Treat all customers with patience, respect and clear communication, particularly those who are disabled or have learning difficulties.
• Develop good working relationships with other staff.

Required Skills and Experience

• Previous experience with bicycles (as an enthusiast or industry professional) is essential.
• Competency with specialist cycling tools and equipment.
• Attention to detail and accurate note‑taking skills.
• Patience, respect and clear communication with disabled customers and those with learning difficulties.
• Ability to work independently, manage diaries and achieve sales targets.

Location and Travel

The role is based at our head office in Lisburn, Northern Ireland. Overnight travel within Ireland will be required and may increase as the portfolio grows.