Hearingcare Host

Boots UK; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare provider in England is seeking a Hearingcare Host to create a welcoming environment and ensure excellent customer service. The role includes greeting clients, managing appointments, and promoting hearing services. Ideal candidates will have experience in customer service or retail and a passion for helping others. Boots Hearingcare offers a supportive environment with comprehensive training and attractive benefits, including competitive salaries, discounts, and generous leave policies.

Benefits

Boots Discount Card

Free hearing aids for employees

Free Flu Vaccine

Pension Scheme

Flexible Benefit Box

Life Assurance Cover

Long Service Awards

Generous Annual Leave

Access to confidential support network

Qualifications

• Previous experience in a customer-facing role is advantageous.
• Willingness to travel for training or support clinics.

Responsibilities

• Greet customers warmly and professionally.
• Manage appointment schedules and confirmations.
• Engage with customers to promote services.
• Support administrative tasks in the clinic.

Skills

Friendly, approachable, and customer focused

Confident in handling busy situations

Highly organised with strong attention to detail

Comfortable using IT systems

Team player with a proactive attitude

Job description

Job Description- Join Our Team as a Hearingcare Host

About Us

We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting‑edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.

About the Role

As a Hearingcare Host, you'll be the welcoming face of our clinic, creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team, you'll play a key role in ensuring each customer enjoys a smooth, supportive journey from the moment they walk in.

What You'll Be Doing

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check‑ins, and reschedules.
• Making daily confirmation calls to reduce no‑shows.
• Handling general queries about hearing tests, hearing aids, and aftercare.
• Engaging with in‑store customers to raise awareness of hearing services and encourage bookings.
• Supporting administrative tasks such as filing, stock control, and payments.
• Keeping the clinic and reception areas tidy, organised, and welcoming.

Benefits at Boots Hearingcare

• Salary: £23,809.50
• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & discounted for family members.
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

Person Specification

• Friendly, approachable, and customer focused.
• Confident speaking with the public and handling busy situations.
• Highly organised with strong attention to detail.
• Comfortable using IT systems and managing schedules.
• A team player with a proactive, can‑do attitude.

You'll Also Need

• Previous experience in a customer‑facing role.
• Willingness to travel for training or support other clinics when required.

If you've worked in customer service, retail, or healthcare before, brilliant! If not, don't worry. What matters most is your attitude and your passion for great service. We'll provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer and celebrates diversity, working together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.

"We Care, We drive innovation, We strive for excellence, We build the best team"