One Stop - Shift Leader

Tesco PLC; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading supermarket chain in Basingstoke is seeking an experienced individual to support the Store Manager and coordinate staff to ensure customer satisfaction. The role involves managing daily operations, maintaining store presentation, resolving customer queries, and ensuring effective communication within the team. Ideal candidates will possess strong leadership abilities and a commitment to delivering excellent service. This position offers opportunities for professional development and community involvement.

Qualifications

• Experience in retail management or leadership roles.
• Strong interpersonal skills to build relationships with colleagues.
• Ability to handle operational queries efficiently.

Responsibilities

• Coordinate the team to deliver excellent customer service.
• Ensure the store is clean, tidy, and well-presented.
• Support the Store Manager in day-to-day operations.
• Act as keyholder, ensuring store safety and security.

Skills

Customer service

Team leadership

Operational management

Communication

Problem solving

Flexibility

Job description

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service, I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
• Able to role model great customer service ensuring customers needs are met.
• Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
• Always looking for ideas and opportunities to improve the customer shopping trip and to support the community

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing's easier