Audio Visual Support Engineer

RCC Connect Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading AV solutions provider in Greater London is seeking an experienced technician to support Audio Visual and Video Conferencing installations. The role involves proactive maintenance, problem resolution, and the ability to work under pressure. Ideal candidates should have at least 3 years of relevant experience and possess strong communication skills. Knowledge of AMX/Crestron systems and Cisco codecs is essential. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Minimum of 3 years' experience in relevant field.
• Articulate and driven with a positive attitude.
• Ability to work under pressure and in an autonomous environment.

Responsibilities

• Perform maintenance and support for Audio Visual and Video Conferencing installations.
• Fault find and resolve Audio Visual issues in high pressure situations.
• Build strong relationships with customers and identify sales opportunities.

Skills

Audio Visual installation

Video Conferencing support

Communication skills

Problem solving

Time management

Technical knowledge

Tools

AMX/Crestron hardware/Software

Cisco codecs

Polycom Codec

Job description

Purpose and objectives of the role

Responsible for the implementation of support across our portfolio, and that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.

Responsibilities

• Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK
• Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high pressure situations with our clients.
• Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.
• Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.
• Proactively building close working relationships with the customer portfolio.
• Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams.
• Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
• Any other duties required for the role.

Job Requirements

• Be articulate, driven, positive with a can do will do attitude
• Excellent verbal and written communication skills
• Comfortable working in an autonomous environment
• Experience in installing and supporting Audio Visual and Video Conferencing solutions
• At least 3 years' relevant experience
• Trustworthiness and honesty
• Ability to work under pressure
• Flexible approach to working hours
• AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified
• Knowledge of basic configurations of Cisco codecs
• Basic IT Network Knowledge
• Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment

Required Skills

• CTS exam qualification
• Microsoft Office Suite experience
• Must be able to talk, listen and speak clearly on telephone
• Availability in response to needs of the customer for installation, maintenance and equipment malfunctions
• Must have knowledge up to commissioning level
• Technical, analytical, interpersonal and organisation skills