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Deputy Manager
Job summary
A leading service provider in Northern Ireland is seeking a Deputy Manager to lead yard and office teams, ensuring excellent customer service and compliance with company policies. This role involves recruiting, coaching, and developing staff to achieve service goals, while managing daily operations and enforcing health and safety standards. Offering generous holiday entitlements, cashback on healthcare expenses, and a contributory pension scheme, this position is ideal for an experienced leader looking to make a significant impact.
Benefits
Qualifications
- Experience in leadership roles, preferably in a customer service environment.
- Ability to motivate and develop team members.
- Strong understanding of health and safety regulations.
Responsibilities
- Lead yard and office teams to provide excellent customer service.
- Manage day-to-day operations within SLAs.
- Enforce company policies regarding health and safety.
Skills
We are currently recruiting for a Deputy Manager who will be responsible for leading all yard and office teammates to provide excellent service to customers and to ensure Copart processes are followed, and SLAs are met under the supervision of the General Manager and/or designated other. This also includes keeping the yard and office compliant on all aspects of Health & Safety, Environmental working practices, and GDPR.
If you live within a commutable distance from Ballynahinch, we love to hear from you!
- Recruit, induct, coach, and develop yard and office teams to meet company and customer expectations.
- Foster a high-performance culture through effective communication, engagement, and performance management.
- Drive team motivation using feedback, surveys, and recognition initiatives.
- Ensure smooth day-to-day running of yard and office within SLAs.
- Enforce health, safety, and company policies for all personnel on site.
- Deliver outstanding customer service through proactive problem-solving and consistent standards.
- Monitor and improve service levels, leading recovery plans when needed.
- Collaborate with the Facility Transport Manager to ensure seamless operations.
- Manage costs effectively, drive revenue, and meet or exceed financial targets.
- Promote cost awareness and accountability across the team.
- Address under-performance in service or behaviours and take corrective action.
- Conduct audits and champion change initiatives to improve service delivery.
- Encourage innovation and share best practices across the team and wider business.
- Manage and communicate change to ensure it is embraced and embedded.
- Work collaboratively with regional and head office teams to support business goals.
- Build strong peer relationships to share knowledge and drive national success.
- Represent the facility effectively in regional meetings and initiatives.
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.